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Job Description:
Job Title- Technology Operations Senior Analyst, AVP
Location- Pune, India
Role Description
Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
As local SPOC for the Customer Informatio Hub (CIH) - a SAP HANA based application, you ensure a stable production with a vendor team.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Governance of the vendor support team
- Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents
- Contribute to monitoring, reporting and improvement
- Ensuring that metrics are monitored and improved where necessary
- Strong collaboration with other support teams, level 3 and project units.
- Change review as a quality gate into production
Your skills and experience
- Several years of industry experience in IT production
- Fundamental experience with SAP systems.
- Preferred: ITIL certification and experience with an ITSM tool
- Fluent English language skills mandatory. German desirable.
- Excellent communication skills.
- Ability to work in a diverse and fast paced environment.
- Preferably experience in Team and/or Vendor management.
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
