As a Technology Partner Support Engineer, you will support technology partners, maintain documentation, execute outreach campaigns, and assist with data management while ensuring compliance and data integrity.
This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. This role requires working remote office hours that align with EMEA time zones.
Being a Technology Partner Support Engineer at iManage Means…
You will be making a real impact by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem.
We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment.
iM Responsible For…
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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Being a Technology Partner Support Engineer at iManage Means…
You will be making a real impact by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem.
We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment.
iM Responsible For…
- Registering new OAuth 2.0 applications and applying updates within our Cloud while ensuring accurate documentation and compliance with company protocols.
- Working closely with the Documentation and Technology Partner teams to update articles on our Help Center.
- Executing outreach campaigns as directed by the Technology Partner Team.
- Communicating effectively with external partners via email, newsletters, or other channels.
- Collaborating with Channel Program Managers to review and administer changes in our partner catalog.
- Maintaining accurate records and ensure consistency across platforms.
- Generating reports to track ticket trends in Zendesk while collaborating with the Technology Partner Manager to identify areas for improvement.
- Assisting Channel Program Managers in reviewing, auditing, and managing data in Salesforce.
- Ensuring data integrity and compliance with established guidelines.
- Supporting the onboarding and offboarding processes for Technology Partners
- Coordinating account setup, access permissions, and necessary documentation
- Undertaking tasks assigned by Channel Program Managers
- Maintaining organized records and assist with ad hoc requests
- An Undergraduate bachelor’s degree in computer science, information systems, or equivalent experience
- The ability to work Remote office hours that align with EMEA-time zones.
- Attention to Detail: Ability to handle repetitive tasks accurately and efficiently.
- Strong Communication Skills: Comfortable collaborating with cross-functional teams.
- Tech-Savvyness: Familiarity with Salesforce, Zendesk, and other relevant tools is a plus.
- Adaptability: Willingness to learn and take ownership of assigned responsibilities.
- Completed any Cloud or API (or OAuth) certifications.
- Exposure to any ticketing tool or helpcentre and a genuine interest in APIs.
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Rewarding me with an annual performance-based bonus.
- Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
- Offering comprehensive Health/Accidental /Life Insurance.
- Encouraging me to take time off for myself with 21 paid leaves, 9 casual and sick, multiple all company wellness days, close to 10-12 Indian Holidays, and for other life events.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.comPlease see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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Top Skills
APIs
Cloud
Oauth 2.0
Salesforce
Zendesk
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