Technology Support I

Job Description
You are a self-starter with excellent technical and communication skills. You have found the right team.
As a Technology Support Analyst within the Global Operations team, you will perform extensive cross-organizational reporting, executive communications, and interactions with business partners at all levels across multiple lines of business. You will ensure daily tasks are completed, lead and participate in departmental projects, and be part of a high-performing global team. You will have the opportunity to work with a variety of different clients and internal partners, addressing many different problem types of varying complexity across multiple products and lines of business.
Job responsibilities

• Work with minimal direction/independently, keeping management informed of progress and escalating issues.
• Own/Manage work queues (phone/email/internal case),required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries.
• Proactively reach out to clients and internal partners to address processing errors or in support of platform changes.
• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy.
• Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners.
• Support the development and maintenance of policies, procedures, and training materials
• Ensure client satisfaction and confidence in JP Morgan's service offering, based on Customer Satisfaction Score (CSAT), is at or above departmental standards.

Required qualifications, capabilities, and skills

• 3+ years of Customer Service experience.
• Excellent oral and written communication.
• Flexibility to work in a 24/7 hybrid work environment, across various shifts
• Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products.
• Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns.
• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.
• Able to effectively manage operational risk through adherence to established procedures and controls.

Preferred Qualifications, capabilities, and skills

• 2+ years of Technical Support experience.
• Effective analytical approach and complex problem-solving skills.
• Able to translate complex technical information into simple terms.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.