Provide operational support, enhance service delivery, troubleshoot and resolve tech issues, improve system performance, and engage with development for reliability.
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures.
- Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported.
- Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
- Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Hands on platform skills (Linux,UNIX and Windows) and application/middleware support knowledge.
- Experience with Automation and Configuration tools like Ansible/Puppet/Chef .
- Experience with scripting & programming languages such as Python, Java.
- Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
- Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk, etc.
- Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.
Preferred qualifications, capabilities, and skills
- Understanding of concepts and principles behind DevOps and SRE.
- Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.
Top Skills
Ansible
Appdynamics
AWS
Azure
Chef
Dynatrace
Git
GCP
Java
Jenkins
Linux
Puppet
Python
Splunk
Unix
Windows
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