The role involves ensuring operational stability of tech services, managing incidents, troubleshooting systems, and leading service delivery in a large-scale environment.
Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Commercial & Investment Bank's Equities tech team , you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Commercial & Investment Bank's Equities tech team , you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 12+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Extensive knowledge of Data Base and Date Handling
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
- Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
Top Skills
Itil
Observability Tools
Python
Unix Shell
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
