Your Job
Imagine being the driving force behind seamless operations and exceptional customer experiences. In this role, you'll lead the resolution of issues with our tools and processes, providing necessary follow-up and assistance with the IT support team to resolve errors appropriately. Your proactive approach and keen attention to detail will make you an invaluable asset to our team. Picture yourself identifying root causes, determining action plans for future occurrences, and ensuring process adoption by all involved areas. If you're ready to take ownership and make a difference, this is the opportunity for you!
About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You are a motivated individual with a strong background in Sales and/or finance. Your expertise in SAP, Microsoft Office tools, and personnel management, combined with your analytical and problem-solving skills, make you a valuable asset to our team. You thrive in a fast-paced environment, managing multiple tasks simultaneously and influencing decisions with your assertive communication. Your ability to establish effective working relationships and drive continuous improvement projects sets you apart. You also:
Have a degree in finance.
Have at least five years of experience in Sales and finance Analysis.
Can maintain a work schedule of 9-hour shifts which includes late night shifts.
Have a solid understanding of internal control and relevant processes.
Strong verbal and written communication skills.
Ability to prioritize and drive multiple tasks simultaneously.
Continuous process improvement mindset.
Your role will involve:
Daily follow-up on incidents escalated by users through the support portal, referring to the IT CAS or IT SAP team depending on the type of issue to provide appropriate solutions.
Follow-up on open incidents with the support team, including root cause analysis meetings and possible solutions/alternatives and testing the solution to be implemented (CAS - SAP).
Implementing the training plan for CAS tool users, including improvements and new functionalities, to increase tool efficiency and reduce incidents caused by process errors.
Evaluating and supporting improvement projects derived from root cause analysis of reported incidents or new functionalities requested by commercial or financial teams.
Approving and maintaining proper review of CAS system access, according to SOX controls 8.2.3 - 8.2.8 (semi-annual), as well as creating user delegations via FFID and reviewing generated accesses against the support documentation sent through the service portal.
Creating and reviewing support KPIs for the CAS tool and applying self-service strategies for recurring process errors and incident reduction.
Providing support and sending requested information for audits related to the CAS tool.
To Be Considered Click the Apply button and complete the online application process. A member of our fabulous recruiting team will review your application and then get in touch with you if you seem like a good fit for this role to begin the official interview process. To prepare for the interview process, you can check out the Careers area on our website.
And finally, the fine print… For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
LI-Hybrid
