Job Description
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As part of the Payment Operations Global Command Center, Global Control Room leadership team, the regional Global Control Room Lead is responsible for the Bangalore Cash Team, with some oversight into projects and developments
As a Transaction Processing Manager within the Payment Operations Global Command Center, you will have a significant influence by defining long-term business strategy to meet current needs and develop the framework for ongoing enhancements. You will oversee support of the full cash wire product suite and be required to design and sustain the KPIs and KRIs that meet the needs of all key stakeholders. This role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit, fostering teamwork and working extensively across the business.
Job Responsibilities:
- Oversee operational functions of the Control Room, including monitoring and alerting systems, ticketing and issue management systems, and integrating all products to a payments standard for escalation, remediation, reporting, and meeting all SLAs.
- Assess risk and manage activities affecting the production environment by collaborating with Technology, vendors, and stakeholders to evaluate the severity and scope of events and incidents, prioritizing resolution.
- Provide detailed production support information for internal/external clients, effectively handling issues that are complex, confidential, and sensitive in nature.
- Deliver direct internal and external support for system availability and service delivery.
- Support the Incident Management Team to facilitate major incident resolution efforts.
- Constantly review and evolve monitoring systems, including replacements, upgrades, and performance enhancements to align with the Payments Operations strategic vision.
- Develop the Cash Monitoring team, incorporating strategy and people development.
- Create a great and inclusive culture, enhancing employee engagement, and attracting, developing, and retaining the best, most diverse talent.
- Develop policies, procedures, performance objectives, and standards that align with all regulatory and control standards.
- Partner with technology teams for all changes to applications, migrations, and monitoring impacts on the Business Activity Monitoring (BAM) tool.
Required qualifications, capabilities, and skills
- 10+ years of Payments, Cash Operations or IT experience dealing with incident management and remediation with solid record of progressive career growth
- Strategic thinker that combines strong technical skills and creative problem solving -- turning strategy into actionable platform roadmap and delivery plans
- Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
- Excellent communication, presentation (both oral and written) & influencing skills
- Ability to work well under pressure
- Proven experience to deliver effective escalation
- Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
- Effective change management skills: Ability to support & adapt within a changing environment
- Ability to manage multiples priorities and prioritize workload accordingly to meet key deliverables
Preferred qualifications, capabilities, and skills
- Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls
- Strong technical knowledge of mainframe applications and other payment applications
- Create executive presentations (both individual slides and structured presentations)
SHIFT: 6:30am-2:30pm IST
Will require some hours outside of shift hours to collaborate with global leadership team and support various weekend coverage or major incidents.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
