Job Description
Introductory market language
You are a strategic thinker passionate about driving solutions in Transactions Specialist. You have found the right team
Job Summary
As a Transaction Specialist within the ACES Operations team, you will be responsible for processing and clearing checks and exceptions related items that are acquired at JPMorgan Chase ATMs. You will also review and resolve ATM deposit exceptions, payment exceptions, ATM withdrawal exceptions, make cash and customer adjustments, and process consumer ATM deposit discrepancies. Your role will be crucial in mitigating ATM deposit fraud, reviewing missing ATM deposits, notifying customers, and resolving cash, check, and adjustment differences for ATM outages..
Job Responsibilities
- Oversee operations to ensure they adhere to production standards.
- Monitor production activities and equipment to ensure they meet specifications, and make or order necessary adjustments to processes or assemblies.
- Communicate inspection results to the team, coach them, and recommend corrective actions as needed.
- Address queries for SME assistance promptly.
- Manage case inventory and aging according to pending guidelines.
- Collaborate with UL on revisions to SOPs.
- Share process updates, quality feedback, and unique scenarios in team meetings, and document minutes of meetings (MOM).
- Identify the need for refresher training and provide appropriate learning opportunities for team members.
- Train new hires and assist them in progressing along the learning curve.
- Participate in operations calls with site partners.
- Complete assigned training on time and monitor and clear general ledger ticket postings.
Required qualifications, capabilities and skills
• Exhaustive knowledge in ATM Claims and Exception Services (ACES) process • Graduate in any stream with minimum 3 yrs banking experience• Expert in the process/business knowledge • Adaptability to change • Excellent Client focus and Customer care working practices• Attention to detail• Problem solving• Ability to work as a team• Knowledge on Business processes and procedures• Strong time management skills required to work on BAU & other initiatives• Flexible attitude towards working hours due to the demands of the working place
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
