As an ATM Claims Specialist, you'll resolve ATM-related claims, manage exceptions, improve customer experience, and ensure timely resolutions in line with SOPs.
Job Description
Join our ACES Operations team to make a difference in customer satisfaction at JPMorgan Chase. You'll play a vital role in resolving ATM-related claims, ensuring accuracy and efficiency. Be part of a dynamic team that values innovation and customer service excellence.
Job Summary:
As an ATM Claims Specialist within the ACES Operations team, you will enhance customer experience by resolving ATM-related claims. You will manage exceptions, discrepancies, and fraud mitigation for ATM transactions. Your role involves ensuring accuracy and timely resolution of customer issues.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Join our ACES Operations team to make a difference in customer satisfaction at JPMorgan Chase. You'll play a vital role in resolving ATM-related claims, ensuring accuracy and efficiency. Be part of a dynamic team that values innovation and customer service excellence.
Job Summary:
As an ATM Claims Specialist within the ACES Operations team, you will enhance customer experience by resolving ATM-related claims. You will manage exceptions, discrepancies, and fraud mitigation for ATM transactions. Your role involves ensuring accuracy and timely resolution of customer issues.
Job Responsibilities:
- Ensure understanding of Standard Operating Procedures.
- Analyze cases and apply resolution methods per SOP guidelines.
- Manage case inventory and aging as per guidelines.
- Refer complex issues to Subject Matter Experts.
- Enhance customer experience by improving accuracy.
- Ensure processing discipline and respond to escalations.
- Participate in PMR, Q-board, and team huddles.
- Identify areas for process improvement.
- Complete assigned trainings on time.
- Review and resolve ATM deposit exceptions.
- Mitigate ATM deposit fraud and notify customers.
Required Qualifications, Capabilities, and Skills:
- Demonstrate basic accounting knowledge.
- Communicate effectively both orally and in writing.
- Adapt to change and new processes.
- Pay attention to detail in all tasks.
- Work collaboratively as part of a team.
- Analyze and resolve customer claims efficiently.
- Manage case inventory with precision.
Preferred Qualifications, Capabilities, and Skills:
- Graduate in Commerce or any stream with 0-2 years of experience.
- Understand ATM transaction processes.
- Enhance customer experience through resolution.
- Participate actively in team activities.
- Identify process improvement opportunities.
- Respond to escalations with urgency.
- Complete trainings promptly.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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