The Transaction Specialist manages ATM exceptions and customer claims, enhancing customer experience through analysis and decision-making while supporting operational procedures.
Job Description
Introductory Market Language
This role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential losses.
As a Transaction Specialist within the ATM Exceptions Management Team, you will play a crucial role in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims. You will have the opportunity to apply your analytical and decision-making skills to resolve customer requests effectively, helping the bank mitigate potential losses.
Job Responsibilities:
- Ensure sound understanding of the Standard Operating Procedure
- Analyze cases and apply resolutions methods as per SOP guidelines
- Manage case inventory & ageing as per pending guidelines
- Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
- Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
- Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
- Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
- Complete the assigned trainings in time
Required qualifications, capabilities and skills:
- Graduate in Commerce or Graduate in any stream with 0+ Years of experience
- Basic understanding of Accounting Knowledge
- Oral & written communication skills
- Adaptability to change
- Attention to detail
- Ability to work as a team
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Introductory Market Language
This role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential losses.
As a Transaction Specialist within the ATM Exceptions Management Team, you will play a crucial role in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims. You will have the opportunity to apply your analytical and decision-making skills to resolve customer requests effectively, helping the bank mitigate potential losses.
Job Responsibilities:
- Ensure sound understanding of the Standard Operating Procedure
- Analyze cases and apply resolutions methods as per SOP guidelines
- Manage case inventory & ageing as per pending guidelines
- Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
- Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
- Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
- Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
- Complete the assigned trainings in time
Required qualifications, capabilities and skills:
- Graduate in Commerce or Graduate in any stream with 0+ Years of experience
- Basic understanding of Accounting Knowledge
- Oral & written communication skills
- Adaptability to change
- Attention to detail
- Ability to work as a team
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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