Transactions Manager II

Job Description
As a Transactions Manager, specific responsibilities will include, but are not limited to the following:

• Lead a team of full-time Transaction Specialist employees in multiple locations.
• Responsible for Onboarding operations, including personnel management, process management, issue/problem resolution.
• Must be able to demonstrate sound leadership judgement; escalate any personnel, technology, or process concerns timely and appropriately.
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit, and security, required training curriculum, and general management practices.
• Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience.
• Responsible for tracking team performance and implementing action plans that drive improved performance and high quality.
• Providing guidance and skill development for your personnel.
• Identify any skill deficiencies for your team members and plan meaningful development with accountability and ownership.
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment where diver's perspectives are sought out and valued.
• Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by everyone on the team.
• Must be flexible, be willing and able to adapt to and handle rapid change effectively.
• Effectively use data to manage your team to reflect improvements.
• Partner and build relationships with agency personnel and all internal business partners.
• Handling client relationship while utilizing service improvement tools and methodologies.
• Drive automation and process improvements.
• Communicate with vendors, applicants, Global Security & Investigations, and staffing agencies to ensure all requirements are met.
• Communicate with site and division management to ensure proper staffing levels are maintained.
• Protect and maintain confidential information.
• Conduct audits and folder reviews of Onboarding documentation monthly.
• Maintain database to create weekly and ad hoc reports.
• Manage processes, and Standard Operating Procedures.

Requirements:

• Bachelor's degree in a business discipline or relevant work experience is preferred.
• Minimum 3 years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end to end process flow, consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadlines driven processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results driven, not satisfied with status quo, always looking to improve process and culture.
• Must possess strong interpersonal skills with the ability to effectively communicate with technical, non-technical and staff.
• Lead by example, be a role model for your team.
• Possess a natural curiosity, desire to learn, go deep in the process.
• Must inspect what you expect; ensure policies and procedures are being adhered to
• Must be detail oriented.
• Must possess exceptional written and verbal communication skills.
• Demonstrate effective judgment and sound decision-making skills.
• Effectively interact with all diverse groups within the organization
• Functional experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 7 years

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.