Job Description
Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?
As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.
Job responsibilities
- Ensure workload is completed as outlined in departmental procedures and policies
- Understand portfolio and tools used to support client processing requirements
- Provide training to new and existing employees
- Interface with other operations departments to research and resolve inquiries
- Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
- Participate in evaluations, coaching, and counseling sessions of front line associates
- Participate on projects aimed at enhancing the customer experience as identified through escalation matters
Required qualifications, capabilities, and skills
- Remittance Processing experience with proven ability to effectively lead a team
- Ability to analyze and comprehend client's standard operating procedures and instructions
- Production environment focus around meeting deadlines and quotas
- Keen sense of quality control and practices
- Proven ability to lead in a production/operations environment
- Strong written and verbal communication skills
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Work Schedule:
Shift differential:
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
