Join Cloudflare's Trust and Safety team focusing on legal requests and account reviews, ensuring compliance and quality operations.
Available Location: Kuala Lumpur
We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.
Responsibilities:
Requirements:
Bonus Points:
We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.
Responsibilities:
- Be part of a world class globally-distributed team.
- Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters.
- Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
- Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
- Deal with sensitive content and emotionally charged escalations with tact and a calm demeanour.
- Participate in a rotating weekend coverage duty.
Requirements:
- 3-5 years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Trust & Safety.
- Demonstrate working knowledge of DNS and how the Internet works.
- Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanour.
- Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
- Comfortable navigating ambiguous matters.
- A great attitude and team player.
Bonus Points:
- Experience with the global legal considerations related to legal requests seeking customer information.
- You've interacted with law enforcement officials and agencies.
- Hands-on experience with Cloudflare's products and services.
Top Skills
Cloudflare
Dns
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
The Technical Trainer will design and deliver technical training on Cloudflare products, ensuring stakeholders understand product features and technology for customer success.
Top Skills:
Cloudflare ProductsCurlDigGitSQLVirtual EnvironmentsWeb Servers
Cloud • Information Technology • Security • Software • Cybersecurity
As a Digital Customer Solutions Engineer, you will be a trusted advisor to customers, help them utilize Cloudflare, and ensure their success through onboarding, technical guidance, and collaboration with teams.
Top Skills:
Bot ManagementCloudflareDnsFirewallsHTTPHttp/2Rate LimitingTcp/IpTlsTlsv1.3WafsZero Trust
Cloud • Information Technology • Security • Software • Cybersecurity
As a Technical Support Engineer, you will provide advanced support for enterprise customers, assist with tech issues, and create documentation.
Top Skills:
ApacheBashIisJavaScriptNginxPython
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
