Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).
This role performs configurations, action installations and attend to break/fix events.
What you'll be doing
Key Responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Takes responsibility for problem resolution and troubleshooting.
- Responds to escalated client requests and support client applications to a first line resolution.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Compiles and maintains project administration.
- Conducts elementary presentations within the customer's organization.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
Knowledge and Attributes:
- Developing understanding and appreciation of technical design and business principles.
- Demonstrates fundamental project management and administration ability.
- Displays good customer engagement skills.
- Demonstrates developing domain specialist knowledge.
- Good verbal communication skills.
- Client focused and displayd a proactive approach to solving problems.
- Ability to work under pressure and meet deadlines.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Required Experience:
- Moderate level of experience in a technical implementation engineering or similar role.
- Demonstrated experience engaging with clients and conducting presentations.
- Demonstrated project administration and documentation experience.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
