Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Reporting directly to our Manager of Quality & Training, the Quality Analyst will be primarily responsible for ensuring the company’s policies, procedures, and guidelines are followed across multiple business units. The ideal candidate will promote a continuous improvement environment through the consistent application of the Quality programs along with participating in the training and development of the staff to improve knowledge and skills. They will have a deep understanding of the Pie Underwriting Appetite, Pie Department Manuals, systems, and guidelines.
How You’ll Do It
- Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.
- Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.
- Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.
- Assists in the facilitation and presentation of trainings across various departments.
- Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
- Provides subject matter expertise to underwriters and other internal customers. This includes providing guidance on department procedures.
- Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts.
- Assists in the development of workflow strategies to ensure goals are met, and facilitates refresher training as required.
- Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department.
The Right Stuff
- High School diploma or GED required; Bachelor's Degree preferred.
- 4+ years of related professional experience such as working within an insurance quality analyst or underwriting role.
- Comprehensive knowledge of workers compensation and commercial auto in multiple states along with general insurance knowledge.
- Knowledge of web-based and cloud platforms is preferred.
- Extending ability to eagerly learn from your own and other’s mistakes in order to consistently raise the performance bar and be better tomorrow than today
- Seek to understand multiple points of view and needs.
- Engage in clear communication and be able to keep the audience engaged while delivering effective presentations
- Give and receive feedback in an open, direct, and empathetic manner.
- The ability to manage complex situations with multiple layers, and resolve to anticipate needs now and into the future.
- Strong communication (written and verbal) and organizational skills while maintaining a strong attention to detail.
- Experience communicating in internal chat platforms, like Slack or Teams.
- Ability to quickly adapt to changes in work processes and systems.
Base Compensation Range
$70,000—$90,000 USD
- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
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