Description and Requirements
Basic Function
• Providing support to Customer and Stateside Team
• Overall responsibility to meet key metrics including SLA`s
• Manage the work related to GPASS process including BAU & ad-hocs
• Planning and monitoring execution of deliverables
• Provide active support in conducting Monthly and Quarterly Business Reviews
• Process performance - as per SLAs.
• Employee retention - as per SLAs.
• Quality and Productivity Improvement - as per SLAs.
• Customer Satisfaction Scores / VOC- as per SLAs.
• Any other essential function that may occur from time to time as directed by the Supervisor
Essential Functions
• Prepare monthly, quarterly, & annual reporting. Reporting includes management reports
• Communicate and coordinate impacts across all stakeholders
• Strong people management skills, ability to maintain high team bonding spirit and boost employee morale
• Interaction with various levels of management across different departments within the organization.
• Ability to effectively manage research/resolution/follow-ups for closure of open items
• Ability to assist new hires such that they are productive on the floor in the shortest possible time frame
• Effectively plan, prioritize and execute everyday floor operations
• Strong problem-solving ability
• Ability to foresee and respond pro actively on the floor
• High energy and resilience level
• Ability to coordinate & liaison with various support functions / departments to facilitate service delivery with Operations
• Self initiated, drive and zeal for continuous improvement
• Ability to lead and work in a cross-cultural environment
• Knowledge of the function, process and systems
• Ability to handle escalations, Client Interactions, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
Primary Internal Interactions
• Sr Manager /SDL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the TL/AM/Team and monthly evaluation of performance.
• Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & helping and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
Education Requirements
- CA/MBA with accounting background and specialization in finance is required.
- An eye for intermediate accounting and analytical skills to analyze requirement and set proactive approach
- Candidate from financial service or insurance industry will be preferred.
Work Experience Requirements
• 4-5 years (CA) & 6-8 years (MBA) of total experience (minimum 4-5 years in Accounting, Reporting & Analytics)
Knowledge and skills (general and technical)
- Sound knowledge of financial statement preparation and disclosures.
- Relevant systems knowledge (MS Office, MS Excel, PS Ledger, OACS, CUBUS, EPBCS, Cognos, Etc. )
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Requires a high degree of professionalism, sound judgment and discretion in communications with internal and external parties.
- Ability to handle multiple tasks, prioritize, solve problems and ability to meet deadlines are required.
- Must be able to work with multiple departments in the compilation of data and the reporting of financial information.
- Strong Analytical skills.
- Conflict resolution skills.
- Coaching and Feedback ability.
- Good written and verbal communication, proficiency in English language.
- Strong analytical, communication, and interpersonal skills
- Excellent attention to detail
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Pune, Maharashtra, IND Office
Pune, India
