Specialist - Infra - Generalist - IN
The role is responsible for monitoring and maintaining an organization's IT systems.
Key Responsibilities and Duties
- Responsibilities include support for existing software applications as well as physical infrastructure, system diagnostics and solving hardware or software faults etc.
- This job family includes a wide variety of Tech Support roles such as Maintenance Engineers, Help Desk Operators, Applications Support Specialists etc.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Job Requisition: Associate - Video Conferencing Engineer (Open for Mumbai)
Duties:
- Maintain, operate, and setup complete video and audio teleconferencing units
- Review all requests for new videoconference systems to ensure the room and system are appropriate for customer requirements and to provide recommendations on positioning of components
- Extensive knowledge with Poly, Neat, Zoom, Magic Info, Digital Signages
- Experience with immersive technologies
- Install codecs, cameras, monitors and microphones into new conference rooms and update existing rooms with newer equipment.
- Meeting with Event Coordinators to discuss audio, lighting, and video requirements.
- Altering venue arrangements according to layout diagrams.
- Conducting sound, visual, and performance quality checks on AV equipment.
- Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations.
- Operating sound and visual equipment during live events.
- Preventive maintenance of all VC devices
- Participate in projects for site build outs
- Troubleshooting equipment and ensuring events run smoothly.
- Maintaining strong customer relations.
- Disassembling audio and visual equipment and packing up after the event.
- Occasionally work on weekends
- Maintain and upkeep of inventory on a monthly basis and reconciled with internal source of truth
- Cordinate with various departments for processing admin work like purchase, returns, and repairs
Skills:
- Previous experience working as an AV technician.
- 5+ years relevant experience is preferred
- Certification in Zoom is preferred
- In-depth knowledge of sound, video, and lighting equipment.
- Familiarity with computers and IP Networking Systems.
- Excellent troubleshooting skills.
- A keen eye for detail.
- High level of physical fitness and the ability to lift heavy equipment.
- Good communication and interpersonal skills.
- Exceptional attention to detail.
- Good organizational and time management abilities.
- Good collaboration and communication skills.
Related Skills
Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems
_____________________________________________________________________________________________________
Company Overview
TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
