Job Description
You are a strategic thinker passionate about driving solutions in Vendor Enablement, you have found the right team.
As a Vendor Enablement Lead within the Vendor Enablement and Experience Team, you will be a strategic thinker with a passion for promoting solutions. You will serve as a key strategic business partner aligned to a product-agile financial model, generating valuable insights and supporting the right decisions for Consumer and Community Banking Technology. Your role will involve shifting the broader Consumer and Community Banking team to operate within the product-agile framework, promoting the wide adoption of efficient processes and digital tools. You will be tasked with providing high-quality, forward-looking, actionable finance deliverables to facilitate timely and thoughtful decision-making across the Finance, Product, and Technology teams. Your responsibilities will also include the day-to-day oversight and operational management of third-party partners/vendors, requiring close collaboration with both internal and external parties.
Job Responsibilities
- Partner with internal stakeholders (Tech & Digital), Sourcing, Legal, and external supplier partners to rationalize demand, strategize plans, consult tech partners, negotiate deals, partner with Sourcing for competitive bidding events, assess proposals, select suppliers, handle escalations, and elevate strategic opportunities.
- Facilitate executive spend approval processes.
- Manage competitive RFP processes and Contract Lifecycle across the technology space in partnership with Sourcing.
- Interact regularly with partners and vendors to ensure service quality, system response, and other obligations are met, with responsibility for third-party risk oversight, including maintenance of procedures and enforcement of policies and contractual agreements.
- Manage vendor KPIs effectively, including Financial, Risk, Relationship, and Performance metrics.
- Build strong partnerships with internal partners and demonstrate subject matter expertise in supplier engagement-related matters.
- Ensure compliance with all defined policies and procedures, meeting all reporting and documentation standards.
- Enforce governance models for vendors and facilitate all relevant governance reporting and activities.
- Establish and oversee vendor financial management processes to support budget forecasting, vendor billing, and tracking of costs.
- Mediate and resolve escalated problems and contractual disputes with vendors and business stakeholders. Drive continuous improvement for Vendor engagement processes.
Required qualifications, capabilities, and skills
- Demonstrate excellent relationship management, organizational and time management skills, and the ability to partner with internal stakeholders and external vendors to prioritize and deliver initiatives
- Ability to obsess about the overall customer experience and provide a world class vendor management service.
- Exemplary negotiation skills with attention to scope, cost management and contractual language.
- Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs.
- Be a strong decision-maker and problem-solver with attention to detail and excellent logical thinking skills to understand and analyze business processes, identify risks, and propose solutions
- Be results-oriented, resourceful, and a go-getter who adapts quickly to changing environments and needs and proactively bring ideas to the table to drive efficiencies and engagement
- Promote a strong controls environment, adhere to risk/control, procedure, and process expectations, while appropriately delivering what's best for the customer
- Be a team player with strong collaboration skills, passionate about moving the business forward and supporting our teams and partners as needed
Preferred qualifications, capabilities, and skills
- Minimum 8 years of work experience, primarily in Technology Sourcing, Vendor Management.
- MBA or equivalent degree
- Experience with third party risk oversight (preferred)
- Strong competencies in use of MS Office packages (e.g., Excel, PowerPoint)
- Strong at Multi-Tasking and time management discipline
- Working with clients and Project management experience would be beneficial.
- Strong understanding of banking and departmental procedures, functions, and activities
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
