Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamAs Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. The Onboarding and Compliance Strategy organization protects and advances Stripe’s business, brand, and mission by building and deploying industry-leading policies and programs that instill user, regulator, and partner trust in Stripe while enabling business growth. The Verifications Strategist will develop a program and flywheel-like mechanisms to proactively surface improvement opportunities to our verifications processes throughout the customer lifecycle with the goal to increase successful enablement and preserve customer trust.
What you’ll doAs the Verifications Strategist, you will develop a deep understanding of Stripe’s user verifications and compliance policies, systems, and controls and design mechanisms to deliver process improvements and enhanced customer experience. You will develop and maintain a prioritized list of improvements and successfully influence Policy, Product, Engineering, and Operations teams to implement changes. This role will play a critical part in improving Stripe customers’ verifications experience and fostering user trust throughout the customer lifecycle.
We are looking for someone who is passionate about navigating ambiguity, enabling business growth while balancing risk, and is skilled at identifying ways to improve user experience.
Responsibilities- Identify opportunities to optimize the verifications experience to maximize conversions while maintaining regulatory compliance and risk mitigation measures.
- Partner with key stakeholder teams (e.g., Product, Engineering, and Operations) to define the strategy, vision and roadmap for Verifications to meet evolving business needs.
- Evolve onboarding risk from a project-oriented to a programmatic approach. Define and monitor key program metrics, and deliver reporting that surfaces user insights and improvement opportunities.
- Collaborate with cross-functional teams (i.e. Product and Engineering) to shape user experiences for verifications, ensuring our products evolve to meet both business needs and the emerging requirements of risk and compliance (Know Your Customer, Anti-Money Laundering)—always with a user-first mindset.
- Establish scalable mechanisms to proactively identify challenges and opportunities in verifications policies, processes and performance - including both vendor-side and internal to Stripe - and drive plans to address them to improve the user trust framework.
- Analyze onboarding and compliance data and performance metrics to identify areas for improvement and enhancements to reduce end-to-end verification friction. Partner with stakeholder teams to address improvement areas and to improve, design, develop, and monitor manual user verification processes.
- Develop and maintain relationships with current and prospective verification providers to identify new capabilities that may augment or replace our current capabilities.
- Execute special projects/ad hoc analyses, as initiatives, products, risks, and opportunities evolve.
- Manage verification provider performance, including addressing problems and resolving issues.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- 8+ years of professional experience, preferably in product-led financial or tech company, particularly within a risk management or revenue enablement function
- Demonstrate a user-centric mindset and have experience building new customer listening and insight gathering programs from the ground up
- Experience developing programmatic solutions and working with technical (product and engineering) and operational teams
- Ability to distill complex, ambiguous problems and design reliable solutions and guidance for internal stakeholders and Stripe users
- Exceptional collaboration and communication skills, with an ability to lead through influence
- Be adept at using data to surface insights and drive decisions
- Be a self-starter, be highly organized and have strong communication skills.
- The ability to take ownership, be accountable, and drive towards ambitious goals
- Comfort in operating in an ambiguous and quickly changing environment with shifting priorities
- Experience in risk and compliance, preferably in a financial services or fintech company, driving process improvement and optimization.
- Experience working with Customer Service and Operations functions.
- Experience operating at scale and in a high growth environment
