Job Description
Our Business Travel Tax Operations Team is responsible for supporting international and U.S. Domestic tax programs in partnership with our Program team and third-party vendors.
Job Summary
As a Vice President within the Employee Experience team, you will be responsible for managing a team in Mumbai to facilitate accurate and timely compliance, primarily with U.S. tax reporting and/or withholding obligations. Team responsibilities include onboarding and off boarding of Program participants, executing multi-country tax return cycle processes, reconciliation of data, performing data controls on data movement between JPMC and vendor(s), and managing employee inquiries/escalations. Reporting functionally to the U.S. based Operations Lead and locally to the Executive Director for APAC Payroll.
Job responsibilities
- Lead the execution and delivery of Global Business Travel Tax and U.S. Domestic tax programs, through a hands-on approach, ensuring effective management oversight.
- Provide strategic leadership and personalized coaching to direct reports to enhance their skills, boost productivity and foster a collaborative and innovative work environment.
- Partner with key stakeholders to develop and manage controls, quality assurance, metrics and reporting that assess effectiveness of operational model and employee experience.
- Manage resiliency and ensure current SOPs are in place.
- Identify and implement process simplification, improvement and automation opportunities.
- Support the strategic planning of tax programs, staying abreast of international tax legislation and impact on the organization and operations.
- Contribute in solving complex tax issues, offering strategic insights and recommendations to support decision-making, balancing employee experience and compliance.
- Maintain close working relationships with global tax program colleagues, across multiple time zones, to develop solutions for consistent program implementation and approach.
- Work with external vendors, own end-to-end tax cycle processes including tax support authorization/selection process where applicable, tax filing monitoring across multiple locations, Foreign Tax Credit repayment process, and money movement approvals.
Required qualifications, capabilities, and skills
- 5+ years' experience in HR, Payment or related operations, with project and process improvement experience
- Experience in Tax, Payment Operations, Global Mobility, Accounting, Money Movement or Payroll as well as HR Operations is a definite asset
- Proven track record of successfully managing operations with focus on quality, identifying and mitigating operational risk through effective controls, driving change, and delivering effective service to customers
- Strong personal leadership skills with experience in working with cross-functional teams and stakeholders.
- Excellent communication, interpersonal, relationship and consensus building skills
- Able to effectively manage competing priorities and projects in a fast-paced environment
- Maintains and manages confidential data in a secure manner
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
