Company Description
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.
Job Description
The Platform Analyst manages and optimises our VoC (Voice of the Customer) platform, ensuring efficiency, clarity, and alignment with stakeholder needs. This role also supports the infrastructure for dashboard reporting and data analysis.
VOC (Voice of the customer) Platform Management
- Design, update, and manage surveys, reports, and data tables within the VOC platform
- Monitor survey performance and ensure data quality
- Collaborate with stakeholders to align VoC (Voice of the Customer) data with business goals and team needs
Data Analysis
- Convert raw survey response data into usable insights, pivots, and summaries through Excel (Power Query), Power BI, Python
- Create dashboards and visual reports to communicate findings effectively
Qualifications
Qualifications:
- Candidate should have a minimum of 3+ years of experience.
- Experience with the Medallia platform is a must.
- Familiarity with fundamentals of survey design, data collection and analysis
- Competency with data analysis tools: Power BI, advanced Excel
- Basic SQL querying or Python automation is a plus.
Additional Information
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
