Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.
The Supervisor of the Workday Managed Services Team is responsible for overseeing a team of Workday analysts and specialists who provide ongoing support, maintenance, and optimization of Workday solutions for clients. This role ensures high-quality service delivery, drives process improvements, and fosters client satisfaction while managing team performance and development. The Supervisor will act as a key point of contact for escalations, coordinate with cross-functional teams, and ensure alignment with organizational goals and service-level agreements (SLAs).
Key Responsibilities
Manage, mentor, and develop a high-performing team of Workday analysts and specialists.
Assign and manage workloads, ensuring timely completion of deliverables and quality outcomes.
Oversee delivery of Workday managed services including configuration, issue resolution, enhancements, and reporting.
Meet key performance indicators set for this role (ex: billing utilization target (50%), service level agreements (SLAs), customer satisfaction scores, etc).
Act as an escalation point for complex issues, collaborating with clients and internal teams to resolve problems.
Build and maintain strong client relationships through regular communication and expectation alignment.
Monitor and optimize Workday system performance, identifying opportunities for automation and process improvement.
Support activities within small to mid-sized Workday projects, including module implementations and updates.
Collaborate cross-functionally with teams like PMO, Finance, and Delivery on shared initiatives.
Bridge the gap between managed services and consulting teams to ensure consistency and knowledge sharing.
Ensure compliance with regulatory requirements and internal policies in all system configurations and processes.
Oversee development and maintenance of reports, dashboards, and documentation to support stakeholders.
Contribute to strategic planning, service offering development, and long-term growth of the practice.
Qualifications
3+ years of experience in HRIS/Workday, including 1+ years in Workday administration, configuration, or support.
1+ years of people management or team leadership experience, ideally within a managed services or consulting setting.
Strong understanding of Workday modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
Skilled in Workday reporting, business process configuration, and integrations.
Demonstrated success in managing client relationships and delivering high-quality service.
Experience working in a managed services or outsourcing environment.
Familiarity with ITSM tools (e.g., ServiceNow) and project management methodologies (e.g., Agile, Waterfall).
Knowledge of change management principles and best practices.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities for complex system and process issues.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Kognitiv is committed to a transparent and equitable compensation structure. Our decisions on employment offers and compensation levels are based on factors such as skill set, experience, education, market data, internal equity, certifications, geography, and other business and organizational needs. The base pay range considers a wide range of factors, but it's important to note it's not a guarantee. Bonus and incentive eligibility vary by role. For details on our comprehensive benefits package, please visit our careers website at careers.kognitivinc.com/benefits.
Kognitiv is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.
Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.
This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.
Estimated Application Deadline:
2025-06-29#LI-NS1
