As a Workflow Coordinator, you will manage workflows, ensure team productivity, handle customer complaints, and assist in training. You'll promote a positive team culture and participate in process improvement initiatives.
Job Description
Workflow Coordinator
Location: Bangalore
Work Mode: Hybrid
Work Timings: 12 PM - 9 PM IST
Introduction:
Join our dynamic team at CSC, where growth, collaboration, and development are at the core of our culture. As part of the Global Subsidiary Management (GSM) team, we support Fortune 500 companies in managing corporate compliance and governance across 140+ countries.
By partnering with CSC, clients reduce the complexities of international business. As a Workflow Coordinator, you will play a vital role in managing workflows, guiding team members, and ensuring productivity and performance standards are met. We're looking for a proactive and motivating team player who leads by example and thrives in a fast-paced, high volume environment.
Roles and Responsibilities:
• Work closely with Team Leaders to promote a positive team culture• Handle customer complaints and manage escalations professionally• Manage high-volume workloads to ensure deadlines are not missed• Delegate assignments and tasks with clear expectations and timelines• Assist in developing productivity and quality metrics• Participate in process improvement initiatives and encourage others to contribute• Assist in training new team members and onboarding• Identify training needs and provide coaching• Audit and create reports to track filings on a month-to-month basis• Organize team building activities to foster an inspiring work environment• Monitor team performance and provide feedback to Team Leaders• Motivate team members to achieve objectives and maintain service excellence• Collaborate with CSC's Change Management Team for new processes or technology updates
Education Qualification and Skills :
• 8 - 10 years of customer service experience• Demonstrated alignment with CSC values: service, teamwork, tenacity, agility, and being genuine• Proficiency in Microsoft Office• Strong ability to multi task and prioritize high-importance projects• Excellent organizational and time-management skills• Strong research and analytical abilities• Effective written and verbal communication skills• Ability to work independently and collaboratively across teams• Strong problem solving skills and decision making abilities• Proven ability to lead, influence, and engage peers• Demonstrated ability to thrive in a high-volume, deadline driven environment• Understands that team success and personal success are interdependent
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:
Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
Workflow Coordinator
Location: Bangalore
Work Mode: Hybrid
Work Timings: 12 PM - 9 PM IST
Introduction:
Join our dynamic team at CSC, where growth, collaboration, and development are at the core of our culture. As part of the Global Subsidiary Management (GSM) team, we support Fortune 500 companies in managing corporate compliance and governance across 140+ countries.
By partnering with CSC, clients reduce the complexities of international business. As a Workflow Coordinator, you will play a vital role in managing workflows, guiding team members, and ensuring productivity and performance standards are met. We're looking for a proactive and motivating team player who leads by example and thrives in a fast-paced, high volume environment.
Roles and Responsibilities:
• Work closely with Team Leaders to promote a positive team culture• Handle customer complaints and manage escalations professionally• Manage high-volume workloads to ensure deadlines are not missed• Delegate assignments and tasks with clear expectations and timelines• Assist in developing productivity and quality metrics• Participate in process improvement initiatives and encourage others to contribute• Assist in training new team members and onboarding• Identify training needs and provide coaching• Audit and create reports to track filings on a month-to-month basis• Organize team building activities to foster an inspiring work environment• Monitor team performance and provide feedback to Team Leaders• Motivate team members to achieve objectives and maintain service excellence• Collaborate with CSC's Change Management Team for new processes or technology updates
Education Qualification and Skills :
• 8 - 10 years of customer service experience• Demonstrated alignment with CSC values: service, teamwork, tenacity, agility, and being genuine• Proficiency in Microsoft Office• Strong ability to multi task and prioritize high-importance projects• Excellent organizational and time-management skills• Strong research and analytical abilities• Effective written and verbal communication skills• Ability to work independently and collaboratively across teams• Strong problem solving skills and decision making abilities• Proven ability to lead, influence, and engage peers• Demonstrated ability to thrive in a high-volume, deadline driven environment• Understands that team success and personal success are interdependent
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:
- Global legacy: Join a powerhouse shaping industries worldwide.
- Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
- Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
- Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
- Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
- Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
- Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.
Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
Top Skills
MS Office
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