Workplace Supervisor

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Workplace Supervisor helps ensure smooth daily operations of OpenGov’s Pune office and plays a key role in supporting a high quality employee experience across both day time and partial evening hours. This role supports the Workplace Site Manager through strong execution, reliable ownership of daily processes, and effective coordination with vendors and employees..
This position is hands-on with a hospitality driven approach, combining daytime responsibilities with partial 2nd-shift coverage to ensure continuity of service for teams working extended hours.
The ideal candidate is operationally sharp, dependable, comfortable working independently, and committed to maintaining a welcoming, well-run workplace that reflects OpenGov’s standards and culture.

Office Operations & Administration

• Run smooth day-to-day office operations including reception, housekeeping, pantry, facilities, and overall office readiness.

• Monitor third-party vendors and SLAs (housekeeping, security, maintenance, IT, catering, transportation) and ensure timely issue resolution.

• Manage procurement of office supplies, pantry items, and operational consumables.

• Support travel and logistics coordination (flights, hotels, transportation) including assisting with international travel arrangements.

• Ensure workplace health, safety, and compliance standards are followed.

• Maintain a warm, hospitality-driven environment for employees, visitors, and stakeholders.

• Serve as the on-site point of contact for landlord/property management for day-to-day operational matters.

Extended / Partial 2nd Shift Support

• Provide partial 2nd-shift operational coverage as needed (flexible schedules may apply).

• Oversee meal coordination, pantry replenishment, cab/vendor coordination, and routine checks during extended hours.

• Serve as a point of contact for employee needs, concerns, and operational escalations during evening hours.

• Maintain general oversight of night time security provided by the building.

• Provide a brief end of shift daily report including issues, observations, and next day action items.

People & Culture Support

• Support the Workplace Manager and HR with execution of office events, celebrations, and engagement activities.

• Assist with onboarding coordination including seat assignment, welcome kits, and workspace readiness.

• Provide adhoc support for onsite candidate experience (greetings, hosting) when required or in the absence of the recruitment coordinator.

• Help maintain an inclusive, employee friendly workplace aligned with OpenGov’s values.

Vendor, Budget & Reporting

• Manage vendor relationships, contract renewals (AMCs), service quality and performance scorecards.

• Track operational expenses, maintain workplace budget accuracy, and prepare utilization summaries.

• Maintain operational documentation such as SOPs, checklists, SLAs, and process guides.

Collaboration, Communication & Daily Reporting

• Operate with a high degree of independence, using good judgment to make operational decisions with limited real time supervision.

• Maintain clear communication with the Workplace Site Manager through daily updates and structured handoffs.

• Collaborate effectively with HR, IT, Finance, and other cross-functional teams to support workplace processes and periodic initiatives.

• Provide operational support on workplace projects and planning activities as assigned, ensuring alignment with evolving business and space needs.

• Act as the primary escalation point for both day and partial evening operations.

• Look for practical opportunities to improve operational efficiency using simple tools, technology, or process enhancements.

• 10–12 years of experience in office operations, facilities coordination, hospitality, or administrative supervision (tech-sector preferred) and employee support

• Strong vendor management, negotiation, and SLA oversight experience.

• Experience supporting extended-hour teams or split-shift environments.

• Strong communication, documentation, and presentation skills.

• Ability to work independently with minimal supervision and make sound operational decisions.

• Hands on experience with travel and logistics coordination, including international travel support.

• Proficiency with Google Workspace, Microsoft Office Suite and asynchronous collaboration

• Ability to provide structured daily reports and handoff updates for extended-hour operations.

• Ability to work well under pressure in a fast-paced environment, multitask effectively, and maintain strong attention to detail.

• Ability to approach challenges with curiosity and resilience, seeking data and feedback to continuously improve processes and workplace operations.

• Experience managing offices of 250+ employees.

• Hospitality industry background (hotel/F&B/facilities) strongly preferred.

• Comfortable balancing daytime operations with selective evening shift responsibilities.

• Ability to thrive in a fast-paced, high-growth, global organization.

• Strong sense of ownership, accountability, and service excellence.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.