Zabbix SME (Subject Matter Expert)

Zabbix SME (Subject Matter Expert) - 2 Pm to 11 Pm IST Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

We are looking for a talented and passionate Zabbix SME who can help us achieve the goal by designing, implementing and maintaining monitoring solutions that enable proactive and efficient monitoring, alerting, and troubleshooting of complex systems and applications.

About the Team :

Team provide solutions and services that help our clients grow, compete, and optimize their business. Our Enterprise Monitoring and Observability team is on a mission to reduce the total number of outages and the mean time to resolution (MTTR) across the enterprise.

What you will be doing:

• Design & Implement Monitoring Solutions: Architect, configure, and deploy Zabbix standalone and failover solutions for enterprise infrastructure monitoring.
• OS & Application Monitoring: Develop monitoring strategies for diverse operating systems (Windows, Linux, Solaris, AIX) and enterprise applications.
• Event Management & ITSM Integration: Integrate Zabbix with event management systems (e.g., Netcool) and ITSM platforms (e.g., ServiceNow) for automated incident handling.
• Automation & Scripting: Leverage automation frameworks and scripting (Shell, Python,  APIs) to enhance monitoring capabilities and reduce manual intervention.
• Scalability & Performance Optimization: Optimize monitoring infrastructure to scale across large environments, ensuring high availability and performance.
• Customization & Dashboards: Develop custom Zabbix templates, triggers, and dashboards to provide meaningful insights into IT infrastructure health.

What you bring:

• Expertise in Zabbix: At least 8 to 12 years of proven experience in designing, deploying, and managing Zabbix monitoring solutions, including failover configurations.
• Monitoring & Integration Experience: Hands-on experience integrating Zabbix with ITSM tools, event management systems, and automation frameworks.
• Scripting & Programming Skills: Proficiency in Shell scripting, Python, and REST API for automation and integrations.
• Infrastructure Knowledge: Strong understanding of IT infrastructure, including servers, networks, virtualization, cloud platforms, and databases.
• Performance Tuning & Troubleshooting: Ability to optimize Zabbix performance, troubleshoot monitoring issues, and ensure efficient alerting mechanisms.
• Analytical & Problem-Solving Skills: Ability to analyze complex environments, propose monitoring solutions, and resolve issues proactively.

Added bonus if you have:

• Knowledge of databases (MySQL, PostgreSQL) for Zabbix backend optimization.
• Exposure to financial services technologies and domain knowledge is a plus.
• Knowledge of FIS service and products

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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