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Top Customer Success & Experience Jobs in Pune, MH
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Drive LogicMonitor customer adoption, onboarding, training, troubleshooting, retention, renewals, and value realization at scale. Serve as a trusted technical advisor, manage customer cases and SLAs, identify churn risks, support escalations during incidents, conduct business reviews, and collaborate with Customer Success Managers, account owners, executives, support, and other cross-functional teams.
Top Skills:
AWSAzureGoogle SuiteLinuxMicrosoft Office SuiteNetwork AdministrationSaas It Infrastructure MonitoringSalesforceScriptingWindows
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
Drive customer adoption and expertise for LogicMonitor’s SaaS observability platform. Responsibilities include onboarding, training, troubleshooting, case and SLA management, best-practice consulting, customer value realization, retention, renewal reviews, escalation support, and identifying expansion opportunities. The role partners with Customer Success Managers, account owners, executives, technical support, and other teams while supporting customers through automation and individual engagements.
Top Skills:
AWSAzureGoogle SuiteLinuxMicrosoft Office SuiteNetwork AdministrationSaas It Infrastructure MonitoringSalesforceScriptingWindows
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