The Technical Support Associate provides IT support by configuring, troubleshooting, and maintaining hardware and software, assisting with administrative tasks, and supporting team projects.

The role involves addressing customer queries, configuring solutions, debugging issues, writing SQL queries, supporting API integrations, and documenting interactions. The candidate must collaborate with teams and contribute to knowledge base improvement.

The Knowledge Services Associate supports pre-sales efforts by creating proposals, conducting research, managing content, and leveraging AI tools to enhance proposal development.