The Associate Lead Technical Support Engineer will manage a technical support team, providing advanced support to customers, overseeing support operations, and resolving complex technical issues. They'll collaborate with different teams, document solutions, offer 24/7 on-call support, and ensure a high-quality service experience for clients.

The Technical Support Engineer works within the Technical Support Team to provide support for SailPoint customers, troubleshooting and resolving complex technical problems in collaboration with various teams. Responsibilities include documenting solutions, delivering fixes, and providing 24x7 on-call support while adhering to high standards of customer service and technical ability.