Top Application Support Jobs in Pune

As an L3 Application Support Engineer, you will provide advanced technical support for a SaaS data processing application, ensuring compliance with data governance and managing workflows. Your responsibilities include incident management, data governance, technical support, performance monitoring, and customer interaction, all while collaborating with development teams.

The Application Support Engineer serves as a frontline or backline support role for Enterprise and SaaS-hosted solutions, ensuring customer satisfaction through effective troubleshooting and problem resolution. Responsibilities include managing complex assignments, analyzing logs, maintaining system performance, logging cases in JIRA, and contributing to continuous service improvement. The engineer works closely with customers and internal teams to optimize service delivery and is involved in pre-release planning.

The candidate will provide L3 support for security infrastructures including token technologies and identity management tools. Responsibilities include managing operations, ensuring compliance, troubleshooting issues, engaging with vendors, and contributing to system monitoring tool enhancements.

The Apps Support Intermediate Analyst provides technical and business support for Citi Applications, integrating knowledge to solve problems independently. Responsibilities include user interface, application testing and release management, security analysis, and maintaining technical documentation, while collaborating closely with development teams on issue resolution.

The Application Support Engineer will provide enterprise-level assistance to customers by diagnosing and troubleshooting software and hardware problems, resolving network issues, configuring operating systems, and offering immediate support via remote desktop connections.