The Application Support Engineer is responsible for providing technical support for Syndigo's SaaS products. This includes troubleshooting and debugging software issues, managing customer tickets, conducting periodic cadence calls, and contributing to knowledge base improvements while working in a 24x7 operational environment.

The Site Reliability Engineer will ensure 99.97% uptime of the SaaS platforms while addressing technical issues, improving monitoring and automation, conducting root cause analysis, and mentoring support teams. They will also facilitate collaboration across teams to resolve critical incidents.