Top Application Support Jobs in Pune

The Application Support Engineer is responsible for providing technical support for Syndigo's SaaS products. This includes troubleshooting and debugging software issues, managing customer tickets, conducting periodic cadence calls, and contributing to knowledge base improvements while working in a 24x7 operational environment.

This job allows candidates to submit spontaneous applications for any available positions. Recruiters will review the submitted CV and motivation letter to match applicants with suitable vacancies.

The candidate will provide L3 support for security infrastructures including token technologies and identity management tools. Responsibilities include managing operations, ensuring compliance, troubleshooting issues, engaging with vendors, and contributing to system monitoring tool enhancements.

The Site Reliability Engineer will ensure 99.97% uptime of the SaaS platforms while addressing technical issues, improving monitoring and automation, conducting root cause analysis, and mentoring support teams. They will also facilitate collaboration across teams to resolve critical incidents.

As an Application Support Engineer, you will provide technical support for the Riversand SaaS product, manage incidents with root cause analysis, debug application issues, and collaborate with global customers for effective solutions. You will also contribute to improvements in the knowledge base and documentation.

As a Jr. Technical Support Engineer, you will provide engineering support for ResMed products, managing customer queries and troubleshooting device failures. Key responsibilities include ensuring quality responses, conducting product maintenance, and testing, along with collaborating with internal teams to improve customer service outcomes.