Top Technical Support Jobs in Pune

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Manager of Technical Support Engineering will lead a technical support team, enhance processes, and improve customer experience through collaboration and coaching.

The Technical Support Associate provides IT support by configuring, troubleshooting, and maintaining hardware and software, assisting with administrative tasks, and supporting team projects.

Provide first-line technical support for Microsoft 365 services and desktop environments, troubleshoot IT issues, and assist end-users with account management.

The Associate Technical Support Representative will provide customer support, handling service requests, case management, and community moderation to enhance customer success with PTC products.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

The Technical Support Specialist ensures the satisfaction of customers by addressing issues, providing support, and documenting solutions. They collaborate with teams and strive for continuous improvement.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Analyst II provides Level 2 support, troubleshooting technical issues in a live production environment, especially with CSG's billing product, Singleview. They ensure customer satisfaction and collaborate with various teams to resolve issues effectively.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

As a Technical Support Engineer, responsibilities include troubleshooting complex network issues, collaborating with R&D, ensuring SLA compliance, and mentoring junior staff.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.

Provide advanced technical support for Microsoft 365 and Azure services, manage escalated customer incidents, lead troubleshooting efforts, and implement ITIL best practices. Responsible for documentation and maintaining client environments.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.

The Technical Support Engineer III will interact with customers to troubleshoot and resolve issues, develop procedures, and collaborate with other teams to enhance customer satisfaction.

The Technical Support Analyst provides Level 2 support, resolves technical issues, monitors application performance, and ensures customer satisfaction through professional interaction and timely issue resolution.

Provide advanced technical support for Your Membership platform: troubleshoot API/integration issues, manage escalations, configure SSO and webhooks, review logs, reproduce bugs, collaborate with product and engineering teams, and support testing of new features.

Provide Level 3 technical support for the Your Membership team by troubleshooting integrations (APIs, JSON, XML, HTML), managing escalations, configuring SSO/WebHooks, diagnosing logs, reproducing issues, and coordinating with engineering and client teams to resolve complex problems.

Provide technical liaison and lead troubleshooting for customer integrations and platform issues. Diagnose API, data, SSO, and infrastructure problems using REST/JSON/XML, GraphQL/SQL, FusionAuth, and Datadog. Manage escalations from support teams, reproduce and document issues, test new features, and collaborate with product engineering to prioritize fixes and enhancements.

The Technical Support Engineer - NSP troubleshoots networking issues, collaborates with teams, resolves complex technical situations, and mentors junior staff while ensuring compliance with SLAs.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Specialist, you'll provide application support, resolving inefficiencies and bottlenecks while maintaining billing SLAs.