Top Technical Support Jobs in Pune

The Manager of Technical Support Engineering leads a team in resolving customer issues, enhances support processes, and drives customer satisfaction through collaboration and team development.

Provide technical support for customers, troubleshoot network and vulnerability management issues, and collaborate with engineering teams to resolve defects.

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Technical Support Associate provides IT support by configuring, troubleshooting, and maintaining hardware and software, assisting with administrative tasks, and supporting team projects.

Provide Level 2 technical support for cloud-based applications, monitor incidents, investigate resolutions, collaborate with development teams, and document procedures.

The Technical Support Analyst provides Level 2 support to customers, resolving technical issues, handling customer inquiries, and ensuring high customer satisfaction. Responsibilities include troubleshooting, maintaining support tools, and liaising with cross-functional teams.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Technical Support Engineer 2 supports Twilio's Programmable Messaging product, assisting customers with technical issues and debugging code. Responsibilities include enhancing workflows, collaborating with teams, and conveying technical information effectively.

The Technical Support Engineer 2 will support Twilio's platform, resolving customer issues and collaborating with the Product and Engineering teams, requiring strong technical skills and communication abilities.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

Provide technical support on Avid products, manage support cases, ensure compliance with SLAs, and collaborate with teams for customer issue resolution.

The Technical Support Engineer 3 supports customers using Twilio's platform, resolving complex issues and providing exceptional service across multiple channels, while identifying upsell opportunities and documenting interactions thoroughly.

The Technical Support Analyst I provides operational support, troubleshooting technical issues, conducts testing, and ensures customer satisfaction, while maintaining system compliance and collaborating with higher-level teams.

The Technical Support Analyst II provides Level 2 support, resolves technical issues, performs operational tasks, and conducts various types of testing on CSG products while maintaining customer satisfaction.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

The Group Leader in Technical Support ensures high customer satisfaction by providing superior service, mentoring junior staff, and managing escalations. Requires 1-3 years of experience and strong communication skills.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

The Technical Support Specialist ensures the satisfaction of customers by addressing issues, providing support, and documenting solutions. They collaborate with teams and strive for continuous improvement.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.

Provide advanced technical support for Microsoft 365 and Azure services, manage escalated customer incidents, lead troubleshooting efforts, and implement ITIL best practices. Responsible for documentation and maintaining client environments.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.