Top Technical Support Jobs in Pune

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

Provide phone, email, and portal-based technical support by opening and routing CRM cases, resolving basic user issues, monitoring queues, escalating urgent cases, and moderating the online community. Document solutions and mentor new hires while following ISO and internal processes to maintain customer satisfaction.

Provide Tier II technical support for software and hardware issues, troubleshoot and resolve customer problems, maintain ticket records and knowledge base, train end users, collaborate with product teams, perform testing and analysis, consult clients on best practices, and escalate or document issues to improve product functionality and support outcomes.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Provide frontline Tier 1 technical support: respond to inbound/outbound tickets, troubleshoot common computer issues, escalate complex cases, manage ticket queues, maintain documentation, meet CSAT/QA targets, use AI tools to improve productivity, and work rotating shifts including weekends.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Lead technical support for cloud services and infrastructure: troubleshoot and optimize Kubernetes/OpenShift/OpenStack deployments, perform RCA for critical incidents, develop Python and Ansible automation, provide final escalation and on-call support, and liaise with customers and internal teams to meet SLAs.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

Provide L2 technical support for the inSPire platform: investigate escalations, write and manage defect tickets, coordinate change approvals, perform API and data forensics, maintain demo/test environments, and communicate status to stakeholders while working with product and engineering teams.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide first-line technical support: diagnose and troubleshoot software, hardware, and system issues; guide customers through setup and configuration; maintain support records and documentation; escalate complex issues to engineering and recommend product improvements.

Provide technical support for Binary Stream products: create and manage support tickets, reproduce and troubleshoot customer issues, liaise with Development for defects, maintain communication, and contribute to support process improvements and coaching.

Provide expert-level technical support for advanced analytical and microscopy systems, using remote diagnostics, CRM tools, and Windows-based platforms. Troubleshoot complex hardware and software issues, manage customer relationships, document solutions, collaborate with field teams and R&D, and travel 15–30% for customer support and training.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Provide 24x7 technical support for network services (firewalls, DNS, secure connectivity), troubleshoot production incidents, manage incident/problem/change processes, deploy and administer firewall and SASE solutions, conduct security assessments, mentor junior staff, and coordinate with OEMs and cross-functional teams for complex issue resolution.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.