Top Technical Support Jobs in Pune

Provides L2 technical support for client infrastructure, including Windows servers, Active Directory, networks, virtualization, backups, Microsoft 365, endpoints, hardware, and IT assets. Responsibilities include troubleshooting, restores, deployments, on-site installations, infrastructure projects, documentation, vendor coordination, and SLA-based incident resolution in managed services environments.

Designs and delivers temporary HVAC and temperature-control solutions for industrial, commercial, and event clients. Responsibilities include thermal load calculations, system and equipment selection, engineering schematics, bill of materials development, regulatory compliance, project execution, installation oversight, commissioning, troubleshooting, contractor supervision, logistics coordination, sales proposal support, cost estimation, and technical client presentations.

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Leads Hevo’s premier technical support function for enterprise customers, owning technical relationships, onboarding, adoption, escalations, renewal readiness, and customer advocacy. Builds operating models, playbooks, KPIs, SLAs, health scoring, and escalation processes while hiring and developing TAM and support engineering teams. Provides hands-on technical leadership across APIs, integrations, cloud infrastructure, pipelines, and data systems, partnering with Product, Engineering, Account Management, and executives to improve retention, expansion, and customer outcomes.

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Provides technical support for Repligen bioprocessing products and technologies. Responsibilities include troubleshooting hardware, software, process, and system issues; managing Salesforce support cases; documenting technical findings; coordinating RMAs, replacement parts, and field service dispatches; creating technical documentation; collaborating cross-functionally; and identifying process improvements. The role also supports customer and field service teams, interprets system diagnostics and alarms, and may travel occasionally for customer visits and training.

Provide technical support for Twilio customers and partners using email infrastructure, APIs, SDKs, and cloud solutions. Troubleshoot complex connectivity, security, protocol, and platform issues; communicate solutions to technical and non-technical audiences; collaborate with Product and Engineering teams through Slack and JIRA; document knowledge and identify product improvements. The role supports EMEA customers on rotating shifts that may include weekends and requires occasional travel.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides technical support for a zero-trust cloud networking platform. Resolves, escalates, tracks, and closes customer incidents and service requests within SLAs. Troubleshoots WAN/LAN, software-defined networking, cloud networking, firewalls, ACLs, and cloud security environments across AWS, Azure, and GCP. Works rotational 24/7 shifts with globally distributed teams and supports incident, change, and problem management processes.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provide advanced technical support for escalated customer issues across email, phone, and chat. Troubleshoot Zebra products, collaborate with engineering and product teams, document resolutions, create knowledge base content, analyze support trends, and improve service processes. Train and mentor junior team members, maintain stakeholder relationships, and stay current with emerging technologies and industry practices.

Provides Tier 3 technical support for networking products in data center, AI, storage, and HPC environments. Installs systems, troubleshoots complex network issues, develops customer solutions, manages complex installations, and handles problem resolution. The role requires expertise in routing, switching, virtualization, Linux, scripting, Ansible, and major network vendors. It also involves customer communication, site visits, process improvement, and collaboration with Engineering, Marketing, Support, customers, and partners.

Provide first-line customer support, manage service requests, execute customer environment upgrades, troubleshoot issues, document cases, and coordinate with internal teams. Maintain accurate account data, handle post-upgrade inquiries, assist with Tier 2 cases, contribute to process improvements, and support customers across SaaS platforms, mobile applications, and Salesforce-based case management systems.

Provides senior-level L2/L3 technical support across networks, servers, virtualization, cloud, cybersecurity, surveillance, storage, and backup/disaster recovery environments. Troubleshoots escalated infrastructure issues, performs onsite support, manages Microsoft 365 and Azure services, leads deployments and migrations, and coordinates with OEMs and client teams. Mentors engineers, oversees projects and SLA adherence, maintains documentation, and drives service quality and recovery readiness.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide defect triage and support analysis for the US Commercial Insurance business. Define and track KPIs, process and query large datasets, validate analytical outputs, gather requirements, consult with cross-functional teams and end users, and conduct ad hoc analyses. The role requires clear communication with technical and non-technical stakeholders and flexible shifts aligned with US business hours.

Provides advanced technical and ERP support for QAD and Progress products, including installations, upgrades, configurations, database administration, optimization, backups, and troubleshooting. Handles complex escalated customer cases, documents solutions, develops training content, and collaborates with R&D, Product Management, and global support teams. Requires participation in rotating shifts, weekend coverage, and potential on-call support.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.