Top Technical Support Jobs in Pune

The Manager of Technical Support Engineering will lead a technical support team, enhance processes, and improve customer experience through collaboration and coaching.

The Technical Support Associate provides IT support by configuring, troubleshooting, and maintaining hardware and software, assisting with administrative tasks, and supporting team projects.

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Technical Support Engineer III will interact with customers to troubleshoot and resolve issues, develop procedures, and collaborate with other teams to enhance customer satisfaction.

Specialist Engineer provides expert technical support for Veeam products, focusing on public cloud solutions and collaborating with teams to ensure customer satisfaction.

Provide advanced technical support for Your Membership platform: troubleshoot API/integration issues, manage escalations, configure SSO and webhooks, review logs, reproduce bugs, collaborate with product and engineering teams, and support testing of new features.

Provide Level 3 technical support for the Your Membership team by troubleshooting integrations (APIs, JSON, XML, HTML), managing escalations, configuring SSO/WebHooks, diagnosing logs, reproducing issues, and coordinating with engineering and client teams to resolve complex problems.

Provide technical liaison and lead troubleshooting for customer integrations and platform issues. Diagnose API, data, SSO, and infrastructure problems using REST/JSON/XML, GraphQL/SQL, FusionAuth, and Datadog. Manage escalations from support teams, reproduce and document issues, test new features, and collaborate with product engineering to prioritize fixes and enhancements.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

The Technical Support Engineer provides remote support for POS and payment solutions, ensuring timely issue resolution and maintaining service excellence while handling customer inquiries across various channels.

Support Twilio customers by resolving issues with email infrastructure, APIs, and communication protocols. Collaborate with teams to improve customer experience and provide feedback to product teams.

The Technical Support Analyst provides Level 2 support to customers, resolving technical issues, handling customer inquiries, and ensuring high customer satisfaction. Responsibilities include troubleshooting, maintaining support tools, and liaising with cross-functional teams.

As a Level I Technical Support Engineer, you will provide technical support via multiple channels, engage with clients, troubleshoot issues, and document solutions, while becoming a subject matter expert on Egnyte's products.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

Provide technical support on Avid products, manage support cases, ensure compliance with SLAs, and collaborate with teams for customer issue resolution.

Provide first-line technical support for Microsoft 365 services and desktop environments, troubleshoot IT issues, and assist end-users with account management.

The Associate Technical Support Representative will provide customer support, handling service requests, case management, and community moderation to enhance customer success with PTC products.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

The Technical Support Specialist ensures the satisfaction of customers by addressing issues, providing support, and documenting solutions. They collaborate with teams and strive for continuous improvement.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

As a Technical Support Engineer, responsibilities include troubleshooting complex network issues, collaborating with R&D, ensuring SLA compliance, and mentoring junior staff.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.