Top Technical Support Jobs in Pune

Provide technical support to SailPoint customers and field teams by troubleshooting enterprise software issues across databases, operating systems, application servers, XML, and JavaScript. Document cases and solutions, escalate complex issues to Level 2, collaborate with Sales, Marketing, and Engineering, and participate in a 24x7 on-call rotation. The role emphasizes clear communication, empathy, detailed case documentation, and creative problem solving.

Provide frontline technical support for LogicMonitor users by managing incoming chat and ticket cases through resolution within SLAs. Troubleshoot SaaS IT infrastructure management issues across Linux, Windows, networks, containers, and cloud platforms. Educate customers, advocate for their needs, collaborate with product, development, and customer success teams on escalations, and contribute to product enhancements and bug resolution.

Provides advanced technical support for enterprise customers using Symantec security products. Diagnoses complex software, hardware, networking, infrastructure, operating system, and security issues; manages cases and customer expectations; collaborates with product, engineering, sales, and vendors; documents solutions; identifies bugs; supports testing and product improvements; and mentors or trains other support engineers.

Provides advanced technical support for enterprise customers using Symantec security products. Diagnoses complex software, hardware, networking, infrastructure, operating system, and security issues; manages cases and customer expectations; documents resolutions; collaborates with engineering, product, sales, and vendors; identifies bugs; supports testing and product improvements; creates technical documentation; and mentors or trains support personnel. The role operates in a shift model and requires strong troubleshooting, networking, Windows infrastructure, security, and customer-facing communication skills.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Leads a global D365 CE/FNO technical support function, managing 10+ support engineers across rotational shifts. Owns SLA performance, escalations, production outages, root-cause analysis, support metrics, runbooks, and knowledge management. Oversees short-term bug-fix and enhancement initiatives, runs Scrum ceremonies, and supports team development. Requires strong D365 sales, O2C/P2P, SQL, troubleshooting, monitoring, and ITSM expertise, along with extensive IT and people-management experience.

Own and resolve complex, escalated customer technical issues involving .NET, ASP.NET, Web APIs, networking, IIS, Azure, and web applications. Troubleshoot using debugging tools, source code, and network traces; coordinate across teams, communicate with customers, report product defects, and develop solutions or automation. Share knowledge through coaching and mentoring while supporting global customers across flexible shifts.

Provides technical support to merchants and partners for POS terminals, payment gateways, e-commerce systems, mobile payments, and P2PE security solutions. Troubleshoots software, networking, hardware, and integration issues; manages customer tickets through phone, chat, and Salesforce; escalates and resolves inquiries; deploys customer solutions through vendor portals; collaborates with Sales; and participates in flexible on-call support.

Owns, investigates, and resolves customer technical issues using troubleshooting tools and cross-team collaboration. The role includes sharing technical knowledge, developing support proficiency through training, identifying product defects, and escalating issues to improve Microsoft products and processes. Candidates need technical support or IT experience, strong English communication skills, and the ability to pass Microsoft Cloud Background Check screening.

Provides technical support for Twilio’s Programmable Messaging API to wholesale providers. Resolves complex customer issues, troubleshoots message deliverability, manages carrier escalations, communicates through phone, email, and chat, updates documentation, files reproducible bug reports, and collaborates with Product and Engineering. The role requires strong technical troubleshooting, customer communication, web and telecommunications knowledge, programming familiarity, and flexibility for weekend, swing, and night shifts.

Provides advanced technical support for complex Azure, .NET, ASP.NET, Web API, REST, networking, and connectivity issues. Owns escalated customer cases through resolution, performs debugging and network-trace analysis, develops solutions, coordinates with engineering teams, communicates with corporate customers, reports product issues, and shares knowledge. Requires customer-focused troubleshooting, strong communication, collaboration, shift flexibility, and Microsoft Cloud Background Check screening.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Owns, investigates, troubleshoots, and resolves customers’ technical issues. Collaborates across teams, uses troubleshooting tools and practices, participates in peer communities, develops technical expertise through training, and identifies and escalates product defects to support product improvements.

Provide senior-level technical and production support for a large Ruby on Rails application. Troubleshoot application, database, hosting, API, payment, and integration issues across Ruby on Rails, PostgreSQL, Heroku, Stripe, and AWS S3. Perform root cause analysis, incident resolution, debugging, SQL queries, scripts, configuration changes, and code fixes. Collaborate with Engineering, Product, QA, and Customer Support while maintaining documentation, runbooks, and RCA reports. Night-shift availability is required.

Leads Redwood’s APAC technical support organization from Hyderabad, overseeing 24x7 operations, customer escalations, service performance, workforce planning, talent development, and regional growth. Partners with Engineering, Product, Sales, Customer Success, People, and Finance to improve product quality, incident response, support workflows, and AI-assisted automation. Owns executive customer communications, major incidents, succession planning, and follow-the-sun support delivery across enterprise SaaS and on-premises products.

Provides advanced technical support for QAD and Progress ERP products, diagnosing complex application, database, installation, configuration, performance, and system issues. Performs Progress DBA tasks, including optimization, backups, restores, and monitoring. Manages escalated customer cases, documents solutions, develops training content, and collaborates with R&D and product teams. Requires rotating shifts, weekend work, and potential on-call coverage in a hybrid Pune environment.

Provides L2 technical support for client infrastructure, including Windows servers, Active Directory, networks, virtualization, backups, Microsoft 365, endpoints, hardware, and IT assets. Responsibilities include troubleshooting, restores, deployments, on-site installations, infrastructure projects, documentation, vendor coordination, and SLA-based incident resolution in managed services environments.

Designs and delivers temporary HVAC and temperature-control solutions for industrial, commercial, and event clients. Responsibilities include thermal load calculations, system and equipment selection, engineering schematics, bill of materials development, regulatory compliance, project execution, installation oversight, commissioning, troubleshooting, contractor supervision, logistics coordination, sales proposal support, cost estimation, and technical client presentations.

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Leads Hevo’s premier technical support function for enterprise customers, owning technical relationships, onboarding, adoption, escalations, renewal readiness, and customer advocacy. Builds operating models, playbooks, KPIs, SLAs, health scoring, and escalation processes while hiring and developing TAM and support engineering teams. Provides hands-on technical leadership across APIs, integrations, cloud infrastructure, pipelines, and data systems, partnering with Product, Engineering, Account Management, and executives to improve retention, expansion, and customer outcomes.

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Provides technical support for a zero-trust cloud networking platform. Resolves, escalates, tracks, and closes customer incidents and service requests within SLAs. Troubleshoots WAN/LAN, software-defined networking, cloud networking, firewalls, ACLs, and cloud security environments across AWS, Azure, and GCP. Works rotational 24/7 shifts with globally distributed teams and supports incident, change, and problem management processes.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.