Top Technical Support Jobs in Pune

The Technical Support Associate configures hardware, troubleshoots software issues, assists in administrative tasks, and supports desktop environments for users.

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

Serve as a technical liaison to troubleshoot platform and integration issues, diagnose API and data problems (REST, JSON, XML, GraphQL, SQL), resolve SSO/identity issues, monitor systems with Datadog, support AI/BI tools, manage escalations, reproduce and document bugs, and coordinate with product engineering and client support teams.

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Serve as first contact for Loomi Platform L1 support: own end-to-end tickets, diagnose technical issues, maintain ticket hygiene and SLAs, create KB articles, participate in 24x7 on-call rotation, and escalate or hand over with clear context while communicating empathetically to customers.

The Technical Support Engineer resolves service issues, supports network operations, and improves customer experience in a 24/7 environment.

Provide product support and QA for SaaS products: investigate and reproduce customer issues, validate fixes, test releases, document and improve help content, build automations, and use AI-assisted tools and debugging workflows to escalate and resolve technical problems.

Provide Level 2 technical support for customers, troubleshoot issues, manage service activation processes, and ensure customer satisfaction. Requires knowledge in billing, telecommunication, and CSG products.

Provide Level 2 production support for CSG Single View/Encompass billing systems: troubleshoot and resolve live production issues, perform health checks, analyze performance, liaise with customers and Level 3/4 R&D, follow SLAs/OLAs, and work 24x7 shifts including on-call, nights, weekends, and holidays.

Provide on-site technical support for Denali solutions: install, configure, troubleshoot hardware and software, conduct assessments, train client staff, document work, and collaborate with engineering to customize and improve systems while maintaining strong client communication and customer satisfaction.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

The Technical Support Engineer rectifies customer issues, manages JIRA and Kissflow tickets, tests new features, and provides training.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Technical Support Engineer will provide technical support for Wowza Media Systems products, ensuring SLAs are met, mentoring junior staff, and contributing to the knowledge base.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

The Technical Support Analyst I provides operational support, troubleshooting technical issues, conducts testing, and ensures customer satisfaction, while maintaining system compliance and collaborating with higher-level teams.

The Technical Support Analyst II provides Level 2 support, resolves technical issues, performs operational tasks, and conducts various types of testing on CSG products while maintaining customer satisfaction.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.