Top Technical Support Jobs in Pune

Leads Hevo’s premier technical support function for enterprise customers, owning technical relationships, onboarding, adoption, escalations, renewal readiness, and customer advocacy. Builds operating models, playbooks, KPIs, SLAs, health scoring, and escalation processes while hiring and developing TAM and support engineering teams. Provides hands-on technical leadership across APIs, integrations, cloud infrastructure, pipelines, and data systems, partnering with Product, Engineering, Account Management, and executives to improve retention, expansion, and customer outcomes.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides first- and second-line application support for bespoke services and platforms on a rotating day and night shift schedule. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging utilities; troubleshoots Windows, Linux, databases, networking, and web applications. Collaborates with development, QA, infrastructure, and subject-matter teams, documents incidents, manages SLAs, and communicates technical issues to global users.

Provides 1st and 2nd line application support for global users across rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging tools; troubleshoots Windows, Linux, databases, networking, and application issues. Collaborates with development, QA, infrastructure, and subject matter experts, documents incidents, manages SLAs, and delivers clear technical communication.

Provides first- and second-line application support for global users across bespoke services and platforms. Investigates incidents, service requests, and complex application issues using logs, monitoring tools, SQL, APIs, and debugging tools. Supports Windows and Linux environments, troubleshoots databases and network issues, documents incidents, manages SLAs, and collaborates with development, QA, infrastructure, and subject matter experts. The role operates rotating day and night shifts on a 28-day Pitman schedule.

Provides 1st and 2nd line application support for global users on rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, API testing, and network troubleshooting. Collaborates with development, QA, infrastructure, and subject matter experts to resolve complex issues, document incidents, meet SLAs, and maintain reliable application services.

Provide first-line customer support, manage service requests, execute customer environment upgrades, troubleshoot issues, document cases, and coordinate with internal teams. Maintain accurate account data, handle post-upgrade inquiries, assist with Tier 2 cases, contribute to process improvements, and support customers across SaaS platforms, mobile applications, and Salesforce-based case management systems.

Provides senior-level L2/L3 technical support across networks, servers, virtualization, cloud, cybersecurity, surveillance, storage, and backup/disaster recovery environments. Troubleshoots escalated infrastructure issues, performs onsite support, manages Microsoft 365 and Azure services, leads deployments and migrations, and coordinates with OEMs and client teams. Mentors engineers, oversees projects and SLA adherence, maintains documentation, and drives service quality and recovery readiness.

Provide advanced technical support for escalated customer issues across email, phone, and chat. Troubleshoot Zebra products, collaborate with engineering and product teams, document resolutions, create knowledge base content, analyze support trends, and improve service processes. Train and mentor junior team members, maintain stakeholder relationships, and stay current with emerging technologies and industry practices.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide technical support for PTC Windchill PLM environments (SaaS/hosted/on-prem). Investigate and resolve customer issues, log cases in Salesforce, create knowledge articles, run trainings/webinars, and recommend product/support improvements while following ITIL and ISO 9001 practices.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide defect triage and support analysis for the US Commercial Insurance business. Define and track KPIs, process and query large datasets, validate analytical outputs, gather requirements, consult with cross-functional teams and end users, and conduct ad hoc analyses. The role requires clear communication with technical and non-technical stakeholders and flexible shifts aligned with US business hours.

Provides advanced technical and ERP support for QAD and Progress products, including installations, upgrades, configurations, database administration, optimization, backups, and troubleshooting. Handles complex escalated customer cases, documents solutions, develops training content, and collaborates with R&D, Product Management, and global support teams. Requires participation in rotating shifts, weekend coverage, and potential on-call support.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide frontline Tier 1 technical support: respond to inbound/outbound tickets, troubleshoot common computer issues, escalate complex cases, manage ticket queues, maintain documentation, meet CSAT/QA targets, use AI tools to improve productivity, and work rotating shifts including weekends.

Provide technical and user support for a SaaS supply chain platform: write and debug MS SQL queries and batch scripts, manage FTP/IIS, build client systems, respond to support tickets via email/phone, document issues in a ticketing system, and communicate effectively with customers and team members. Work US Eastern hours remotely from Pune.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.