Top Technical Support Jobs in Pune

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Provide multi-channel technical support for WhatsApp API customers, troubleshoot API/webhook issues, liaise with L2 teams and WhatsApp/Meta, guide partners through onboarding and the WhatsApp Business ecosystem, and collaborate with commercial teams.

Provide email, chat and phone support for account and billing issues, troubleshoot QoS and API problems, escalate and report bugs, perform billing reconciliations and audits, document knowledge base, and collaborate with cross-functional teams to resolve customer issues.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Provide frontline Tier 1 technical support: respond to inbound/outbound tickets, troubleshoot common computer issues, escalate complex cases, manage ticket queues, maintain documentation, meet CSAT/QA targets, use AI tools to improve productivity, and work rotating shifts including weekends.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

Provide L2 technical support for the inSPire platform: investigate escalations, write and manage defect tickets, coordinate change approvals, perform API and data forensics, maintain demo/test environments, and communicate status to stakeholders while working with product and engineering teams.

Provide L1 technical support for Redis products (cloud and on‑prem), troubleshoot installation, latency and command issues, work with PaaS providers, escalate to internal teams, maintain SLAs, document solutions, and support customers in a 24/7 environment.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide first-line technical support: diagnose and troubleshoot software, hardware, and system issues; guide customers through setup and configuration; maintain support records and documentation; escalate complex issues to engineering and recommend product improvements.

Provide technical support for Binary Stream products: create and manage support tickets, reproduce and troubleshoot customer issues, liaise with Development for defects, maintain communication, and contribute to support process improvements and coaching.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.