Top Technical Support Jobs in Pune

The Sr. Technical Support Specialist will analyze and resolve customer issues, ensuring high client satisfaction. This role involves using SQL for data analysis, maintaining product knowledge, creating training materials, setting up troubleshooting procedures, and effectively communicating with both customers and internal teams.

The Technical Support Specialist serves as an escalation point for customer concerns beyond Tier 1 support. Responsibilities include diagnosing and resolving complex issues related to video management systems, providing remote and on-site support, documenting solutions for a knowledge base, and delivering training to customers. The role requires strong analytical skills and comfort with dynamic working environments and customer interactions.

As a Technical Support Engineer at Airbyte, you will provide support to customers by triaging issues, collaborating with engineers, and creating knowledge base articles. Your role includes engaging with users, finding workarounds, and being an advocate for user needs within the product and engineering teams.

The Specialist Technical Support Engineer will provide advanced engineering support, primarily for enterprise software hosted on Azure. Responsibilities include provisioning, deploying, and upgrading software, diagnosing customer issues, and participating in a 24/7 on-call rotation while ensuring high-quality customer service and effective communication with internal teams.

The Senior Technical Support Engineer will provide 2nd/3rd line support for a global customer base in the Public Safety & Justice market. Responsibilities include deploying and configuring software on Azure, troubleshooting issues, participating in a 24-7 call out rota, and working closely with development and management to ensure customer satisfaction.

The Technical Support Specialist at 6sense is responsible for analyzing and resolving customer issues, providing technical support for software applications, and communicating effectively with customers and internal teams. Preferred skills include experience with SQL, MAP, CRM-Salesforce, and strong communication abilities.

The Technical Support Engineer will take ownership of customer issues, coordinate with teams to resolve them, analyze and prevent recurrence of problems, manage service levels, create documentation, and mentor team members. This role focuses on enhancing customer experience and scaling support processes in a fast-growing startup.

The Sr. Technical Support Engineer will provide expert support for AspenTech's solutions in process engineering, conduct training sessions for customers, collaborate with them to improve workflows, and engage with internal teams for product improvements. The role involves less than 25% travel to customer sites.

The Senior Technical Support Engineer at NICE provides technical support for Service and Sales Performance Management software, ensuring effective use and administration. Responsibilities include interfacing with teams globally, resolving product issues, implementing installations, contributing to the knowledge base, and providing training materials.