Top Technical Support Jobs in Pune

Provide first-line customer support, manage service requests, execute customer environment upgrades, troubleshoot issues, document cases, and coordinate with internal teams. Maintain accurate account data, handle post-upgrade inquiries, assist with Tier 2 cases, contribute to process improvements, and support customers across SaaS platforms, mobile applications, and Salesforce-based case management systems.

Provides senior-level L2/L3 technical support across networks, servers, virtualization, cloud, cybersecurity, surveillance, storage, and backup/disaster recovery environments. Troubleshoots escalated infrastructure issues, performs onsite support, manages Microsoft 365 and Azure services, leads deployments and migrations, and coordinates with OEMs and client teams. Mentors engineers, oversees projects and SLA adherence, maintains documentation, and drives service quality and recovery readiness.

Provide technical support for PTC Windchill PLM environments (SaaS/hosted/on-prem). Investigate and resolve customer issues, log cases in Salesforce, create knowledge articles, run trainings/webinars, and recommend product/support improvements while following ITIL and ISO 9001 practices.

Provides frontline technical support for a SaaS and web technology platform through email, web forms, Slack, and other channels. Troubleshoots account, billing, DNS, SSL, deployment, configuration, and form issues; interprets logs and errors; documents resolutions; escalates complex problems; and maintains support guides. The role also uses AI-assisted tools, identifies recurring issues, improves self-service resources, and collaborates across global support teams.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide defect triage and support analysis for the US Commercial Insurance business. Define and track KPIs, process and query large datasets, validate analytical outputs, gather requirements, consult with cross-functional teams and end users, and conduct ad hoc analyses. The role requires clear communication with technical and non-technical stakeholders and flexible shifts aligned with US business hours.

Provides L1/L2 technical support for client IT infrastructure, including networks, servers, firewalls, wireless systems, surveillance, backups, disaster recovery, Microsoft 365, Azure, and virtualization. Responsibilities include installation, configuration, troubleshooting, monitoring, documentation, reporting, customer education, and escalation of critical issues. The role supports clients remotely and onsite, performs deployments and recovery exercises, and maintains customer relationships. Occasional travel to client locations is required.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Provide frontline Tier 1 technical support: respond to inbound/outbound tickets, troubleshoot common computer issues, escalate complex cases, manage ticket queues, maintain documentation, meet CSAT/QA targets, use AI tools to improve productivity, and work rotating shifts including weekends.

Provide technical and user support for a SaaS supply chain platform: write and debug MS SQL queries and batch scripts, manage FTP/IIS, build client systems, respond to support tickets via email/phone, document issues in a ticketing system, and communicate effectively with customers and team members. Work US Eastern hours remotely from Pune.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

Provide L2 technical support for the inSPire platform: investigate escalations, write and manage defect tickets, coordinate change approvals, perform API and data forensics, maintain demo/test environments, and communicate status to stakeholders while working with product and engineering teams.

Lead a small technical support team for Windchill PLM, ensuring high customer satisfaction, handling escalations, coaching staff, managing training and performance reviews, and producing reports using Salesforce.com.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.