Top Technical Support Jobs in Pune

The Technical Support Associate provides IT support by configuring, troubleshooting, and maintaining hardware and software, assisting with administrative tasks, and supporting team projects.

As a Technical Support Engineer at Snyk, you will assist customers through various communication channels and resolve technical issues related to the AI-native Developer Security Platform while collaborating with the engineering team.

The Technical Support Engineer provides technical support for customer deployments, assists with upgrades, conducts technical check-ins, and shares knowledge within the team to enhance customer experience and documentation.

Provide first-line technical support for Microsoft 365 services and desktop environments, troubleshoot IT issues, and assist end-users with account management.

The Technical Support Specialist ensures the satisfaction of customers by addressing issues, providing support, and documenting solutions. They collaborate with teams and strive for continuous improvement.

The Technical Support Analyst provides Level 2 support to customers, resolving technical issues, handling customer inquiries, and ensuring high customer satisfaction. Responsibilities include troubleshooting, maintaining support tools, and liaising with cross-functional teams.

The Technical Support Analyst provides Level 2 support, resolves technical issues, monitors application performance, and ensures customer satisfaction through professional interaction and timely issue resolution.

Manage a technical support team handling Red Hat's hybrid cloud products, ensuring customer satisfaction and team development while overseeing operations and escalations.

Provide technical support for Red Hat enterprise customers, troubleshoot complex issues, utilize LLMs for solutions, and manage customer interactions effectively.

Provide expert-level technical support for enterprise customers using Red Hat technologies, lead complex software issue resolution, and mentor junior engineers.

As a Tier 2 Technical Support Engineer, you'll resolve complex customer issues, collaborate with engineering, and enhance platform reliability. Responsibilities include diagnosing escalated tickets, identifying root causes, and ensuring customer satisfaction.

The Technical Support Engineer Tier II resolves software issues, assists customers and partners, and collaborates with the support team. Responsibilities include troubleshooting, ticket updates, and creating knowledge base articles.

The role involves providing L2 and L3 support for production environments, troubleshooting ETL pipelines, maintaining server health, and collaborating with DevOps teams. Requires strong SQL, Linux, and cloud skills.

Provide technical liaison and lead troubleshooting for customer integrations and platform issues. Diagnose API, data, SSO, and infrastructure problems using REST/JSON/XML, GraphQL/SQL, FusionAuth, and Datadog. Manage escalations from support teams, reproduce and document issues, test new features, and collaborate with product engineering to prioritize fixes and enhancements.

Provide advanced technical support for Your Membership platform: troubleshoot API/integration issues, manage escalations, configure SSO and webhooks, review logs, reproduce bugs, collaborate with product and engineering teams, and support testing of new features.

Provide Level 3 technical support for the Your Membership team by troubleshooting integrations (APIs, JSON, XML, HTML), managing escalations, configuring SSO/WebHooks, diagnosing logs, reproducing issues, and coordinating with engineering and client teams to resolve complex problems.

Serve as a technical liaison to troubleshoot and resolve API, integration, SSO, data, and infrastructure issues; manage escalations, reproduce and document bugs, support feature testing, and collaborate with stakeholders and engineering.

Provide technical support for Twilio's Programmable Messaging product, assisting customers with troubleshooting, coding guidance, and ensuring a friendly support experience.

As a Technical Support Consultant, you will provide world-class customer support, triaging requests in Zendesk, collaborating with teams, and assisting with configuration changes and testing.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

Provide Level 2 support for CSG's SingleView billing product, managing customer issues, resolving technical problems, and liaising with development while ensuring compliance with SLAs.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

The Customer Support Engineer is responsible for diagnosing and resolving technical issues, advocating for customers, and collaborating with internal teams to ensure high-quality support and customer satisfaction.

As a Technical Support Engineer III, you'll troubleshoot customer issues, collaborate with departments, and contribute to developing troubleshooting procedures for software solutions in the pharmaceutical industry.