Top Technical Support Engineer Jobs in Pune

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

Provide 1st/2nd-level technical support for enterprise customers on Coupa's cloud platform, troubleshoot application/configuration issues, coordinate with internal teams, manage customer production environments, and create knowledge-base articles to improve customer success.

Serve as the technical liaison for customers and internal teams to troubleshoot integrations, APIs, SSO, data issues, and application/infrastructure problems. Diagnose REST/JSON/XML calls, GraphQL/SQL data issues, FusionAuth identity issues, and monitor with Datadog. Escalate and document complex issues to engineering, test new features, prioritize bugs, and support AI/BI tooling integration and troubleshooting.

Provide Tier II technical support for software and hardware issues, troubleshoot and resolve customer problems, maintain ticket records and knowledge base, train end users, collaborate with product teams, perform testing and analysis, consult clients on best practices, and escalate or document issues to improve product functionality and support outcomes.

Provide Tier 3 network support for data center/AI/storage/HPC environments: troubleshoot routing and switching issues, manage complex installations, respond to customer inquiries, perform site visits, and improve internal support processes while collaborating across teams to ensure customer satisfaction.

Provide first-line technical support: diagnose and troubleshoot software, hardware, and system issues; guide customers through setup and configuration; maintain support records and documentation; escalate complex issues to engineering and recommend product improvements.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

Provide advanced technical support for Business Hub and Analytics Platform: troubleshoot application, system, and integration issues; analyze logs and SQL data; work with identity providers and cloud/Kubernetes/JVM environments; collaborate with development teams; improve support processes and participate in on-call rotations.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide end-to-end support for customer issues, manage defect escalation, and communicate with cross-functional teams to ensure customer satisfaction.

Seeking an experienced VMware L3 Support Engineer for remote support. Candidates will troubleshoot customer issues and collaborate globally in providing solutions.