Top Technical Support Engineer Jobs in Pune

As a Technical Support Engineer, you will provide second-level support for Coupa's procurement and spend management platform, resolving customer issues and enhancing satisfaction by closely collaborating with technical teams. You will contribute to knowledge management and maintain up-to-date knowledge of Coupa's offerings.

Serve as SME for enterprise hardware break/fix support, manage ticket queues and dispatches, handle escalations, mentor junior engineers, produce documentation and KB articles, analyze recurring issues, collaborate with field/engineering/product teams, and report SLA and operational metrics while supporting 24×7 regional coverage.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

Provide Tier 3 network support for data center/AI/storage/HPC environments: troubleshoot routing and switching issues, manage complex installations, respond to customer inquiries, perform site visits, and improve internal support processes while collaborating across teams to ensure customer satisfaction.

Provide L1 technical support for Redis products (cloud and on‑prem), troubleshoot installation, latency and command issues, work with PaaS providers, escalate to internal teams, maintain SLAs, document solutions, and support customers in a 24/7 environment.

Provide advanced technical support for Business Hub and Analytics Platform: troubleshoot application, system, and integration issues; analyze logs and SQL data; work with identity providers and cloud/Kubernetes/JVM environments; collaborate with development teams; improve support processes and participate in on-call rotations.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide end-to-end support for customer issues, manage defect escalation, and communicate with cross-functional teams to ensure customer satisfaction.

Seeking an experienced VMware L3 Support Engineer for remote support. Candidates will troubleshoot customer issues and collaborate globally in providing solutions.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.

Provide first-line technical support: diagnose and troubleshoot software, hardware, and system issues; guide customers through setup and configuration; maintain support records and documentation; escalate complex issues to engineering and recommend product improvements.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Tier 3 Technical Support Engineer responsible for advanced troubleshooting of distributed trading/payment systems, collaborating with DevOps and backend teams, building automation tools, dashboards, and incident management processes, and supporting Java/Spring Boot microservices and blockchain infrastructure to ensure 24/7 platform stability.

Provide Tier 3 technical support for large-scale trading systems, troubleshoot distributed backend and blockchain issues, collaborate with developers/DevOps, build automation tools, dashboards, and monitoring, document root causes, and support 24/7 incident management for Binance's platform.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.