The Technical Support Engineer provides technical assistance to customers and SailPoint personnel through various channels. Responsibilities include troubleshooting complex problems, collaborating with multiple teams, and delivering patches while ensuring meticulous documentation and providing 24x7 on-call support.

Parkar Digital

Technical Support Engineer

An Hour Ago

Pune, MH

200 Employees

Mid level

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200 Employees

Mid level

Cloud • Information Technology • Cybersecurity

The Technical Support Engineer will enable customers to learn and operate the platform, innovate processes for platform management, assist with Proof-of-Concepts, script automation, create documentation, resolve customer issues, and perform scheduled operational tasks.

Aspen Technology

Sr. Technical Support Engineer

7 Days Ago

Pune, MH

2,466 Employees

Entry level

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2,466 Employees

Entry level

Software • Energy

The Sr. Technical Support Engineer will provide expert support for AspenTech's solutions in process engineering, conduct training sessions for customers, collaborate with them to improve workflows, and engage with internal teams for product improvements. The role involves less than 25% travel to customer sites.

Red Hat

Technical Support Engineer-Openstack

8 Days Ago

Pune, MH

Remote

20,000 Employees

Senior level

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20,000 Employees

Senior level

Cloud • Information Technology • Internet of Things • Software • Consulting • Infrastructure as a Service (IaaS) • Automation

As a Technical Support Engineer, you will provide customer support for Red Hat cloud solutions, focusing on troubleshooting, issue resolution, and customer satisfaction. You will manage cases, collaborate with engineers, and share knowledge while maintaining strong relationships with enterprise customers.

Twilio

Technical Support Engineer 2

8 Days Ago

Pune, MH

Remote

6,355 Employees

Entry level

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6,355 Employees

Entry level

Productivity • Software • Conversational AI

As a Technical Support Engineer 2 at Twilio, you'll support customers in using the Twilio platform, resolving complex issues through technical and diplomatic skills. You'll collaborate with teams, provide feedback to product and engineering teams, prioritize quality of service issues, and assist in process improvements while maintaining 24/7 customer support.

ResMed

Jr. Technical Support Engineer

8 Days Ago

Pune, MH

5,300 Employees

Junior

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5,300 Employees

Junior

Healthtech

The Jr. Technical Support Engineer provides technical support for ResMed products, addressing customer queries, troubleshooting device failures, and facilitating product maintenance and testing. This role requires building relationships internally and managing projects while adhering to standard practices and methodologies.

Airbyte

Technical Support Engineer, Self Managed

9 Days Ago

Pune, MH

Remote

98 Employees

Junior

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98 Employees

Junior

Big Data • Software

As a Technical Support Engineer at Airbyte, you will provide support to customers by triaging issues, collaborating with engineers, and creating knowledge base articles. Your role includes engaging with users, finding workarounds, and being an advocate for user needs within the product and engineering teams.

NICE

Senior Technical Support Engineer

12 Days Ago

Pune, MH

10,130 Employees

Mid level

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10,130 Employees

Mid level

Cloud • Software • Analytics

The Senior Technical Support Engineer at NICE provides technical support for Service and Sales Performance Management software, ensuring effective use and administration. Responsibilities include interfacing with teams globally, resolving product issues, implementing installations, contributing to the knowledge base, and providing training materials.

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Pune, MH

Hybrid

NICE

Specialist Technical Support Engineer

15 Days Ago

Pune, MH

10,130 Employees

Senior level

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10,130 Employees

Senior level

Cloud • Software • Analytics

The Specialist Technical Support Engineer will provide advanced engineering support, primarily for enterprise software hosted on Azure. Responsibilities include provisioning, deploying, and upgrading software, diagnosing customer issues, and participating in a 24/7 on-call rotation while ensuring high-quality customer service and effective communication with internal teams.

Atlan

Technical Support Engineer

21 Days Ago

Pune, MH

Remote

192 Employees

Entry level

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192 Employees

Entry level

Big Data • Software • Analytics

The Technical Support Engineer will take ownership of customer issues, coordinate with teams to resolve them, analyze and prevent recurrence of problems, manage service levels, create documentation, and mentor team members. This role focuses on enhancing customer experience and scaling support processes in a fast-growing startup.