Top Technical Support Engineer Jobs in Pune

As a Technical Support Engineer at Snyk, you will assist customers through various communication channels and resolve technical issues related to the AI-native Developer Security Platform while collaborating with the engineering team.

The Technical Support Engineer provides technical support for customer deployments, assists with upgrades, conducts technical check-ins, and shares knowledge within the team to enhance customer experience and documentation.

Provide technical support for Red Hat enterprise customers, troubleshoot complex issues, utilize LLMs for solutions, and manage customer interactions effectively.

Provide expert-level technical support for enterprise customers using Red Hat technologies, lead complex software issue resolution, and mentor junior engineers.

The Senior Technical Support Engineer provides expert technical support for enterprise customers on RHEL and collaborates with various teams to resolve complex issues and enhance customer experience.

As a Search Engineer in Technical Support, you will resolve technical issues for clients, document solutions, and collaborate with internal teams to enhance product functionality and customer satisfaction.

As a Technical Support Engineer III, you will manage complex technical incidents, oversee automation efforts, and guide junior engineers, ensuring high system availability and performing detailed root cause analysis.

As a Tier 2 Technical Support Engineer, you'll resolve complex customer issues, collaborate with engineering, and enhance platform reliability. Responsibilities include diagnosing escalated tickets, identifying root causes, and ensuring customer satisfaction.

The Technical Support Engineer Tier II resolves software issues, assists customers and partners, and collaborates with the support team. Responsibilities include troubleshooting, ticket updates, and creating knowledge base articles.

Provide technical liaison and lead troubleshooting for customer integrations and platform issues. Diagnose API, data, SSO, and infrastructure problems using REST/JSON/XML, GraphQL/SQL, FusionAuth, and Datadog. Manage escalations from support teams, reproduce and document issues, test new features, and collaborate with product engineering to prioritize fixes and enhancements.

Provide Level 3 technical support for the Your Membership team by troubleshooting integrations (APIs, JSON, XML, HTML), managing escalations, configuring SSO/WebHooks, diagnosing logs, reproducing issues, and coordinating with engineering and client teams to resolve complex problems.

Provide advanced technical support for Your Membership platform: troubleshoot API/integration issues, manage escalations, configure SSO and webhooks, review logs, reproduce bugs, collaborate with product and engineering teams, and support testing of new features.

The role involves providing L2 and L3 support for production environments, troubleshooting ETL pipelines, maintaining server health, and collaborating with DevOps teams. Requires strong SQL, Linux, and cloud skills.

Serve as a technical liaison to troubleshoot and resolve API, integration, SSO, data, and infrastructure issues; manage escalations, reproduce and document bugs, support feature testing, and collaborate with stakeholders and engineering.

Provide technical support for Twilio's Programmable Messaging product, assisting customers with troubleshooting, coding guidance, and ensuring a friendly support experience.

The Customer Support Engineer is responsible for diagnosing and resolving technical issues, advocating for customers, and collaborating with internal teams to ensure high-quality support and customer satisfaction.

As a Technical Support Engineer III, you'll troubleshoot customer issues, collaborate with departments, and contribute to developing troubleshooting procedures for software solutions in the pharmaceutical industry.

Provide end-to-end support for customer issues, manage defect escalation, and communicate with cross-functional teams to ensure customer satisfaction.

Seeking an experienced VMware L3 Support Engineer for remote support. Candidates will troubleshoot customer issues and collaborate globally in providing solutions.

Provide 24/7 technical and engineering support for ResMed products and Somnoware platform: troubleshoot and resolve customer issues via phone/email/chat, manage and escalate tickets per SLA, provision accounts and databases, document findings in the knowledge base, and relay product feedback to engineering and product teams.

The Senior Technical Support Engineer manages, troubleshoots, and optimizes cloud-based services, leading incident resolution and implementing automation to enhance efficiency.

Provide Tier 2 technical support for Mitratech products via portal, email, chat, and phone; reproduce and troubleshoot issues, triage incidents, create knowledgebase articles, work with engineering on defect resolution, participate in client calls, and assist with patching and environment documentation.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.