Top Technical Support Engineer Jobs in Pune

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides first- and second-line application support for bespoke services and platforms on a rotating day and night shift schedule. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging utilities; troubleshoots Windows, Linux, databases, networking, and web applications. Collaborates with development, QA, infrastructure, and subject-matter teams, documents incidents, manages SLAs, and communicates technical issues to global users.

Provides first- and second-line application support for global users across bespoke services and platforms. Investigates incidents, service requests, and complex application issues using logs, monitoring tools, SQL, APIs, and debugging tools. Supports Windows and Linux environments, troubleshoots databases and network issues, documents incidents, manages SLAs, and collaborates with development, QA, infrastructure, and subject matter experts. The role operates rotating day and night shifts on a 28-day Pitman schedule.

Provides 1st and 2nd line application support for global users across rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging tools; troubleshoots Windows, Linux, databases, networking, and application issues. Collaborates with development, QA, infrastructure, and subject matter experts, documents incidents, manages SLAs, and delivers clear technical communication.

Provides 1st and 2nd line application support for global users on rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, API testing, and network troubleshooting. Collaborates with development, QA, infrastructure, and subject matter experts to resolve complex issues, document incidents, meet SLAs, and maintain reliable application services.

Provides advanced technical and ERP support for QAD and Progress products, including installations, upgrades, configurations, database administration, optimization, backups, and troubleshooting. Handles complex escalated customer cases, documents solutions, develops training content, and collaborates with R&D, Product Management, and global support teams. Requires participation in rotating shifts, weekend coverage, and potential on-call support.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.