Top Technical Support Jobs in Pune

Provide Tier 1 and advanced technical support for a developer platform focused on game development and QA. Troubleshoot technical issues, analyze technical data, use CRM (Salesforce) for case management, and moderate or evaluate digital game assets. Requires high attention to detail, gaming knowledge, and adherence to QA/testing processes.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Serve as SME for enterprise hardware break/fix support, manage ticket queues and dispatches, handle escalations, mentor junior engineers, produce documentation and KB articles, analyze recurring issues, collaborate with field/engineering/product teams, and report SLA and operational metrics while supporting 24×7 regional coverage.

Provide Tier 3 network support for data center/AI/storage/HPC environments: troubleshoot routing and switching issues, manage complex installations, respond to customer inquiries, perform site visits, and improve internal support processes while collaborating across teams to ensure customer satisfaction.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

Provide on-site technical support for Denali solutions: install, configure, troubleshoot hardware and software, conduct assessments, train client staff, document work, and collaborate with engineering to customize and improve systems while maintaining strong client communication and customer satisfaction.

Provide advanced technical support for Business Hub and Analytics Platform: troubleshoot application, system, and integration issues; analyze logs and SQL data; work with identity providers and cloud/Kubernetes/JVM environments; collaborate with development teams; improve support processes and participate in on-call rotations.

Provide end-to-end support for customer issues, manage defect escalation, and communicate with cross-functional teams to ensure customer satisfaction.

Seeking an experienced VMware L3 Support Engineer for remote support. Candidates will troubleshoot customer issues and collaborate globally in providing solutions.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

The candidate will manage IT infrastructure, including system administration for Windows and Linux, virtualization management, CI/CD tools, troubleshooting, and procurement processes.