Manage a portfolio of complex, high-value customer accounts and drive end-to-end collections. Resolve overdue balances and disputes through customer communication, collaborate with Sales, Customer Success, Legal, and Deal Desk, and handle senior-level escalations. Maintain forecasts, aging reports, and cash application records; improve DSO and bad debt performance; use Oracle and Tesorio; and support accounts receivable close processes.

Manage a global portfolio of complex, high-value accounts and drive end-to-end collections activity. Resolve overdue balances, disputes, billing, and contractual issues through customer and internal stakeholder engagement. Maintain collections forecasts, aging reports, and cash application records, while improving DSO and reducing bad debt exposure. Use Oracle and Tesorio to manage workflows and portfolio health, support month-end and quarter-end close, and handle senior-level sales and customer conversations.