Top Operations & Support Jobs in Pune, MH

Support and improve IT service management processes (incident, problem, change), coordinate with stakeholders to meet SLAs, drive continuous improvement, and ensure efficient delivery of technology services to clients.

Processes client orders and legal documents across multiple jurisdictions and systems. Responsibilities include responding to customer inquiries, maintaining records, managing portfolios, coordinating project updates, reviewing filings, fulfilling orders, and resolving documentation issues. The role requires accurate, timely work, strong customer service, communication, organization, and problem-solving skills in a fast-paced environment.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Provide onsite and remote IT support to internal and external users, handle high-volume service desk tickets, troubleshoot Microsoft OS/Office/Exchange/AD and network/infra issues, track KPIs and SLAs, participate in on-call rotational shifts, produce documentation, and ensure compliance with ITIL and security policies.