Top Operations & Support Jobs in Pune, MH

Provides onsite and remote IT support for global users, managing high-volume service desk tickets, troubleshooting Microsoft systems, Active Directory, messaging, network, and infrastructure issues. Responsibilities include incident resolution, root-cause analysis, SLA and KPI tracking, monitoring and alerting, documentation, ITIL compliance, service procedure development, and collaboration with technical teams. The role requires rotational shifts, on-call participation, customer focus, and occasional travel when required.

Processes client orders and legal documents, responds to internal and external inquiries, updates customer records, manages portfolios, fulfills orders across jurisdictions, coordinates project progress, navigates multiple databases, and resolves documentation issues while maintaining accuracy and strong customer service.

Support and improve IT service management processes (incident, problem, change), coordinate with stakeholders to meet SLAs, drive continuous improvement, and ensure efficient delivery of technology services to clients.

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Provide onsite and remote IT support to internal and external users, handle high-volume service desk tickets, troubleshoot Microsoft OS/Office/Exchange/AD and network/infra issues, track KPIs and SLAs, participate in on-call rotational shifts, produce documentation, and ensure compliance with ITIL and security policies.