Top Operations & Support Jobs in Pune, MH

Lead operations teams to meet SLA, quality, and productivity targets. Manage workforce planning, reporting, scorecard analysis, root-cause investigations, stakeholder and client interactions, compliance and audit support, training development, and continuous improvement initiatives to enhance customer experience and operational efficiency.

Lead strategic sourcing for assigned services and commodities: develop sourcing and negotiation strategies, draft SOWs/RFPs, evaluate proposals, negotiate master service agreements and contract changes, enforce vendor performance measures and SLAs, manage supplier relationships, and lead cross-functional teams to deliver sourcing events on schedule.

Lead strategic sourcing and vendor management activities: develop sourcing and negotiation strategies, prepare SOWs and RFPs, evaluate proposals, negotiate contracts and MSAs, define vendor performance and SLAs, coordinate cross-functional teams, and manage multiple large sourcing events concurrently.

Lead sourcing and supplier management activities: develop sourcing and negotiation strategies, run RFPs, evaluate vendors, draft and manage contracts, ensure vendor performance, and lead cross-functional sourcing projects to drive cost, quality, and process improvements.

The Unit Manager Business Excellence will ensure process improvements using Lean Six Sigma methodologies, manage projects, and collaborate with stakeholders to enhance efficiency and innovative solutions.

Lead the operations team, ensuring timely completion of tasks, manage cash and securities reconciliations, and maintain effective communication with team members and partners.

Manage operations in Group Life claims by reviewing submissions, leading a team, ensuring SLAs, and enhancing process efficiency.

The role involves reviewing and adjudicating Group Life claims, managing customer inquiries, and maintaining production standards while mentoring new team members.

The Team Leader oversees Group Life claims processing, ensuring accuracy and compliance, managing team performance, and providing customer support. Responsibilities include claims adjudication, mentoring, and maintaining quality standards while meeting deadlines.

The role involves managing vendor relationships, auditing invoices, reporting on financial metrics, and providing analysis to senior leadership.