Leads 24x7 EDI production support for the US market across Sterling B2B Integrator, Axway B2Bi, and Lightwell. Responsibilities include monitoring transactions, troubleshooting mapping and connectivity failures, managing incidents and escalations, coordinating with partners and vendors, maintaining SLAs, supporting onboarding, and improving operational processes. The role guides support teams, drives root-cause analysis, maintains documentation, and strengthens reliability for critical healthcare business integrations.