Manage SaaS contract renewals by preparing quotes, tracking accounts and forecasts, negotiating terms, securing purchase orders and signatures, and coordinating with Customer Success, Sales, Finance, and Legal. Identify churn risks and expansion opportunities, support growth deals, maintain accurate Salesforce records, and achieve retention and renewal targets through proactive customer engagement.

Manage end-to-end deal lifecycle for renewals and new business: pipeline oversight, deal structuring, pricing approvals, CPQ quoting, contract execution (DocuSign), customer onboarding, cross-functional collaboration, risk identification, and operational projects to drive revenue growth and retention.