The Technical Support Engineer role involves providing technical solutions and support for Autodesk products, engaging customers, and ensuring issue resolution. Responsibilities include responding to inquiries, managing workloads, and collaborating with various teams to enhance customer satisfaction and product efficiency.

The Technical Support Specialist assists Autodesk customers with troubleshooting AutoCAD and other Autodesk products, ensuring customer satisfaction through effective issue resolution and communication. They manage support requests, drive organizational projects, and maintain knowledge base quality.

The Technical Support Engineer provides support for Microsoft 365, handles escalations, resolves issues, and manages multiple ongoing problems.