Teams at Airbnb

Own the agent experience and roadmap for Airbnb’s risk and fraud operations tooling. Translate investigator needs into requirements, prioritize improvements, lead workbench design and user testing, and drive automation using process efficiencies and AI. Partner with Engineering, Platform, Data Science, Design, Legal, Compliance, and Operations to launch tools, establish safeguards, improve adoption, and measure outcomes including reduced handling time, increased accuracy, and lower risk.