Airwallex Company Culture & Values

Teams at Airwallex collaborate globally, cross-functionally, and with clear ownership.

• Structures that keep work moving: cross-functional teams, clear owners, shared KPIs, and accountability frameworks to avoid bottlenecks.
• Daily ways of working: Slack and Jira, cross-team standups, retros, and guilds; structured forums and all-hands to surface concerns and align.
• Open, supportive culture: managers are empowered to resolve conflicts and encourage respectful dissent; leadership publishes shared goals across functions.
• Connected offices: 85% feel connected to colleagues in-office and see our Operating Principles in action.
• Proof in practice: product, engineering, and commercial teams co-build (e.g., AI tools like AirCheck; global customer integrations) to ship fast and learn fast.
• External validation: 2025 Asian Fintech Best Employer Award and Fast Company recognition for innovation. Three Built In 2026 Best Places to Work lists 🇺🇸 (Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, Best Places to Work in San Francisco)

Bottom line: open, agile, global collaboration with clear goals and accountability so teams can ship quickly and solve complex problems together.

We recognize great work through:

• Total Rewards: Competitive base pay, a short‑term incentive plan, and long‑term equity, all aligned to outcomes and our operating principles.
• Merit cycles & promotions: Formal reviews twice a year, with promotions and milestones celebrated at regional All Hands.
• Annual Bonus: A discretionary bonus based on company, division/department, and individual performance, with clear eligibility and payout via local payroll.
• RSUs & ownership: RSUs are our primary long‑term incentive (globally, with noted exceptions), with grants managed on Carta for a smooth employee experience.
• Culture & craftsmanship awards: Peer‑nominated Operating Principle Awards (AU) and company hackathon awards spotlight innovation, impact, and execution.
• Employee voice: A twice-yearly Employee Engagement Survey with historically high participation (e.g., ~90%) informs continuous improvements.
• External recognition: Named Best Employer of the Year at the Asia FinTech Awards 2025 and recognized by Fast Company’s Most Innovative Companies (No. 3 in Finance, 2025). Three Built In 2026 Best Places to Work lists 🇺🇸 (Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, Best Places to Work in San Francisco)

Airwallex’s culture is anchored by 12 Operating Principles that guide daily decisions, hiring, and how we work together.

Who we are:

• Visionary, Curious, Reliable, Determined, Resilient, Optimistic.

How we work:

• Prioritize our customers.
• Move fast with conviction (decisive, “disagree and commit”).
• Champion craftsmanship (no compromise on quality).
• Take ownership (accountable, data-driven, thoughtful risk-taking).
• Never settle (raise the bar, keep learning).
• Optimize for long-term value (build for enduring impact).

Bottom line: an ambitious, customer-obsessed, builder culture that moves fast, sweats the details, owns outcomes, and plays the long game.