Teams at Akamai Technologies

Build and improve reliable, scalable distributed content delivery systems. Define SLIs and SLOs, enhance monitoring and alerting, analyze performance data, resolve complex incidents, automate operational tasks, and participate in architecture reviews. The role requires scripting, Oracle SQL analysis, Unix/Linux expertise, and experience with observability tools including Prometheus, Grafana, ADBMS, and Datadog. Collaboration with product and cross-functional teams is central to ensuring high availability, performance, and resilience.

The Services Analyst develops financial forecasts, assists in monthly reporting, manages costs and budgets, and designs user-friendly reporting solutions through data analysis and collaboration with stakeholders.

Provide end-to-end technical support for global B2B customers using Akamai cloud and edge services. Troubleshoot complex platform, web application, and networking issues; analyze data; coordinate communications with stakeholders; prioritize customer work; document solutions; and improve support processes, metrics, and technical knowledge. The role requires expertise in internet protocols, Linux/Unix, web technologies, customer communication, and independent problem solving.