Jobs at AlgoSec

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Drive partner-generated pipeline, new ARR, and customer acquisition across India. Build joint business plans with distributors, resellers, systems integrators, and technology alliances; activate high-potential partners; enable partner sales and technical teams; manage account mapping, deal registration, governance, channel conflicts, and partner performance; and collaborate with direct sales teams to develop and close opportunities.

Manage a scaled portfolio of customers through segmented, digital-first engagement programs including email campaigns, webinars, playbooks, office hours, and communities. Monitor product adoption and customer health, identify intervention triggers, coordinate with internal teams, report engagement and retention metrics, and optimize scalable customer success processes. The role requires supporting US time zones and working evening hours several times weekly.

Design, implement, and maintain AWS-based CI/CD solutions using Jenkins. Manage build environments, operating systems, software, and multiple AWS accounts. Collaborate across teams to develop DevOps solutions, promote agile practices, and troubleshoot CI and production issues. The role also involves applying AI tools, coding assistants, agents, MCPs, and agentic SDLC practices to improve testing, troubleshooting, and workflows.

Lead enterprise customer deployments from presales through go-live and stabilization. Manage scope, timelines, budgets, risks, stakeholders and cross-functional teams to ensure successful delivery, handover to Customer Success, and achievement of business value. Support presales, drive governance, and improve delivery processes using tools, automation, and AI.