Teams at AlgoSec

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Drive partner-generated pipeline, new ARR, and customer acquisition across India. Build joint business plans with distributors, resellers, systems integrators, and technology alliances; activate high-potential partners; enable partner sales and technical teams; manage account mapping, deal registration, governance, channel conflicts, and partner performance; and collaborate with direct sales teams to develop and close opportunities.

Manage a scaled portfolio of customers through segmented, digital-first engagement programs including email campaigns, webinars, playbooks, office hours, and communities. Monitor product adoption and customer health, identify intervention triggers, coordinate with internal teams, report engagement and retention metrics, and optimize scalable customer success processes. The role requires supporting US time zones and working evening hours several times weekly.