Jobs at Alorica

Provide customer support through voice calls, resolve customer queries, research and troubleshoot issues, identify solutions, and build customer trust while achieving strong customer satisfaction scores. The role requires excellent spoken English, customer service skills, high energy, and flexibility to work 24/7 US shifts. Freshers and candidates with up to five years of customer support experience may apply; domestic voice-process experience may be considered entry-level.

Job listing contains company and team overview but no specific Learning Specialist responsibilities or duties were provided.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

Manage customer support operations, resolve queries, ensure customer satisfaction, and lead a team of 100-200 employees. Require strong communication and operational skills.

The Learning Specialist will support training and development initiatives, enhance employee skills, and improve customer service delivery within the company.

The Learning Specialist will develop, implement, and assess training programs to enhance employee performance and customer service quality.

The Sr. Director of Customer Experience will lead initiatives to enhance customer interactions and create exceptional experiences while managing a large team and driving performance improvements.

The Learning Specialist will focus on developing training programs and supporting employee learning initiatives to enhance customer service experiences.

Manage customer experience team ensuring high customer satisfaction. Responsibilities include troubleshooting, resolving queries, and building credibility with customers.

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

Manage IT business engagement, solutions development, and architecture. Collaborate to enhance customer experience globally across teams.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

The Team Manager for Customer Experience is responsible for resolving customer queries, enhancing customer satisfaction, and managing a mid-sized operations unit within the BPO industry.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The Learning Specialist at Alorica focuses on enhancing customer service experiences by supporting employee development and engagement in a collaborative environment.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Learning Specialist will focus on enhancing customer service skills and experiences for team members, fostering a great work environment.