Teams at Alorica

Manage a mid-size BPO customer support unit delivering international voice support on US shifts. Resolve customer queries via calls, troubleshoot issues, build trust, track CSAT, create reports and presentations, and work rotational on-site shifts.

Manage a mid-size international voice contact center team (100–200 employees), ensure high-quality customer support via calls, troubleshoot and resolve customer issues, drive CSAT, build reports/presentations, and work US-shift rotational schedules in-office.

The Team Manager Customer Experience provides support to customers through calls, resolves queries, and builds trust to achieve high satisfaction scores.