Teams at American Express Global Business Travel

Coordinate end-to-end implementation of corporate travel tools into fulfillment centers across Europe and other markets. Responsibilities include creating project plans, coordinating vendors and internal stakeholders, configuring and testing sites, troubleshooting travel policies and booking systems, managing implementation status and delays, supporting launches, documenting standards, and advising on technical implementation requirements. The role requires corporate travel industry knowledge, GDS and booking-tool expertise, analytical and organizational skills, and cross-functional communication.

Supports workforce management scheduling and real-time operations, including schedule posting, exception processing, training and overtime scheduling, mailbox management, queue monitoring, and real-time skill changes. Maintains WFM data integrity, balances staffing and service levels, recommends voluntary time off and overtime, presents KPI and staffing results, and partners with forecasting teams. Requires rotational UK and US shifts, including 24/7 availability.

Processes event-based contracts electronically, verifies payment information and policy compliance, enters contract details, educates stakeholders and vendors on procurement requirements, and coordinates approvals with procurement and legal teams. The role requires strong communication, customer service, organization, attention to detail, deadline management, and proficiency with computer applications. It is a virtual position based in India, preferably Mumbai, Gurgaon, or Bangalore, with an early start time to support global customers.