Jobs at Amtech Software

Lead product execution for MES scheduling and production reporting. Own and prioritize backlog, write user stories, collaborate with engineering/UX/QA, validate releases, engage customers for requirements, support ERP integrations, and coordinate cross-functional teams to deliver manufacturing operational value.

Provide L2/L3 application support for Amtech's MES suite (initially Axiom and APB). Troubleshoot production-impacting issues, use SQL and Microsoft SQL Server for root cause analysis, replicate problems, resolve escalations end-to-end, document handoffs, and support global follow-the-sun operations.

Contribute to modernizing the EnCore ERP platform by developing modules with WiseJ, C#, ASP.NET and ADO.NET; design REST APIs; optimize SQL and stored procedures; apply design patterns; implement logging/monitoring; collaborate with US and local Product/QA/DevOps/UX teams; and participate in agile ceremonies.

Provide front-line technical support for hosted/cloud customer environments: troubleshoot application, system, database, integration and networking issues; engage customers; run SQL scripts and restores; manage permissions, file transfers, and service restarts; escalate with diagnostics and maintain KB/runbooks to reduce recurring issues.

Design and govern secure, scalable AWS architectures and landing zones; drive IaC standards (Terraform/CloudFormation), cost optimization, high availability/disaster recovery, security controls, and cloud modernization. Lead architecture reviews, support incident response, recommend AWS services, and mentor engineers while ensuring compliance with SOC 2/ISO 27001 and FinOps alignment.

Lead implementation and deployment of Amtech ERP solutions (cloud or on-prem), manage data migration and EDI integrations, provide technical training and go-live support, troubleshoot complex issues, mentor junior consultants, and contribute to sales and process-improvement initiatives while maintaining high billable utilization.

Manage a high-volume tech-touch customer portfolio driving scalable adoption through automated lifecycle journeys, telemetry-driven health scoring, and segmented digital engagement. Build enablement assets, run automated renewal workflows, monitor support trends to prevent escalations, and optimize CRM/CS platform hygiene and playbook automation to improve adoption, retention, and operational efficiency.