Teams at A.P. Moller - Maersk

Manage end-to-end ocean booking and documentation for imports/exports across India, Middle East and Africa. Coordinate with operations, pricing and vessel teams; resolve exceptions and escalations; drive digital adoption, process improvements and KPI performance; lead and coach large teams to deliver cost-efficient, customer-focused shipping services.

Provide high-quality customer service by resolving customer issues ownership-style, responding to internal and customer emails within SLAs, managing system workflows, meeting CS KPIs, producing reports/analysis, and handling ad-hoc tasks while collaborating with local colleagues and stakeholders.

The analyst provides financial analytics and decision support, focusing on performance management, financial reporting, and stakeholder engagement for trade operations.