Teams at Arise Virtual Solutions Inc.

Maintain accurate employee records and HRIS data, manage onboarding and offboarding documentation, draft employee letters, organize personnel files, support audits, track country-specific compliance filings, and produce workforce reports. The role works remotely from India during US Eastern hours and requires strong Excel, English communication, and HR administration experience.

Manages customer success programs for contact center and BPO clients, overseeing vendor compliance, implementation, KPI performance, reporting, budgets, escalations, and improvement plans. Builds client relationships, facilitates meetings, monitors program trends, resolves issues, and supports vendors in achieving performance goals. Requires at least five years of contact center or BPO operations management experience, strong quality assurance and analytical skills, vendor management knowledge, and proficiency with Microsoft applications.

Designs and maintains scalable automated testing frameworks across enterprise applications. Responsibilities include UI, API, integration, performance, security, CI/CD, cloud-native, Salesforce, Python, .NET, and web application testing. The role establishes quality standards, automated quality gates, test data practices, defect investigations, quality metrics, and continuous improvement while mentoring junior QA resources.