Teams at Availity

Provides technical and operational support for the Availity Extend platform and integrations. Responsibilities include incident and alert handling, application/API/authentication troubleshooting, root cause analysis, ServiceNow ticket documentation, escalation coordination, API validation, production release testing, knowledge-base maintenance, customer communication, and continuous improvement. The role works with engineering, product, Salesforce, cloud operations, NOC, customer success, and client integration teams in a fast-paced, global support environment.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.