Teams at Availity

Supervises a high-volume international voice support team, ensuring service levels, quality, productivity, compliance, and customer issue resolution. Provides coaching, performance management, training, and escalation handling. Analyzes support metrics and root causes, prepares reports, coordinates with stakeholders, and implements process improvements. The role also manages support resources, budgets, and vendor relationships while supporting healthcare revenue cycle and practice management products.

Lead end-to-end recruitment for senior, specialized, and business-critical roles across technology, product, data, security, and corporate functions in India. Build proactive talent pipelines, provide market intelligence, advise hiring leaders, manage candidate assessments and offers, improve recruiting analytics and processes, and coach recruiters on sourcing and stakeholder management.

Manages one to two software engineering teams delivering platform and application solutions. Responsibilities include hiring, career development, Agile delivery, roadmap execution, technical problem-solving, process improvement, team metrics, code reviews, technical debt reduction, and collaboration with internal and external stakeholders. The role requires hands-on Java or Python development, front-end expertise, AWS experience, understanding of LLMs and Agentic AI, and strong knowledge of software development, architecture, data modeling, and concurrent project delivery.